Cannot uninstall Groove 3.1

[gpspivey]

When I attempt to uninstall Groove 3.1 i get this errror "Warning 1314. the
specificied path \Permanent is unavailable" and the uninstall fails.

I cannot find what the cause of this error or a why around this.

Thanks,

 

[Emily]

It is mostly caused that the Groove installation on the computer was
corrupted. Follow the steps below to see if you can uninstall Groove 3.1.

Step 1: Run the Groove Installation Verification utility (GrooveIV.exe).
==========================
The Groove Installation Verification utility, GrooveIV, resolves many
problems that are caused by incomplete installations. You must run this
utility in a command window, as follows:

1. Login the Admin account on the computer. Exit Groove program completely.
Click Start, select Run, type cmd and then click OK.
2. Open your Groove Bin folder. If you installed Groove in the default
location, you can do this with one of the following commands:
(on Windows 2000 or XP) cd \program files\groove networks\groove\bin
(on earlier versions of Windows) cd progra~1\groove~1\groove\bin
3. Type GrooveIV -nocom -nover -noreg -regall and press Enter.
4. Close the Command Prompt window.

Try to uninstall Groove 3.1 again.

Step 2: Reinstall Groove 3.1 and then try to uninstall it
=========
Exit Groove program. Download and over install the latest version of Groove
Virtual Office (3.1.1.2374). Here is the URL:
http://www.groove.net/downloads/groove/download-preview.cfm

Restart the computer and then try to uninstall Groove 3.1. What is the result?

 

[Sara Xue]

Hi gpspivey,

Please perform the following steps to see whether we can resolve this issue:

(a) Download the Windows Installer Cleanup Utility on your desktop.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

(b) After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

(c) Highlight Microsoft Groove Virtual Office 3.1 entries in the list and
then click Remove. Please don't remove any other entries in the list.

Can you remove Groove now? If you still cannot remove it, please perform the
following steps:

Step 1:
======
Log into Groove using the account you plan to save. From the Options menu,
choose Preferences, go the Account tab, and click the Save Account As File...
button to create an account file. If you have any workspaces in which you are
the only member, please Save the workspace as an archive file. Save the files
to your computer.

Then please perform next step:

Step 2:
=======
Log in the administrative account of your computer. I would like to suggest
you can run the Groove clean utility first. This will remove all account
information from this device. This information will be recoverable and the
account will need to be restored from a backup or a new account will need to
be created. To run the groove clean utility, completely shut down Groove via
the icon in the system tray.
1. Click the Windows Start button and choose Run:

2. Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe

3. In the Run box, add "-all" to the end of the command line, so it reads:

"C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe" -all

4. Click OK.

Step 3:
=======
Open Windows Explorer and check for the following folders, if they exist,
please right click the folders and rename them:

C:\Program Files\Groove Networks

C:\Documents and Settings\All Users\Application Data\Groove Networks

C:\Documents and Settings\%username%\Local Settings\Application Data\Groove
Networks

Note: You can add "_OLD" (without quotation marks) to the original folder
name as the renamed name.

Then please perform next step:

Step 4:
======
Click Start, Run and type regedit. Click OK. Look for the following registry
key:

HKEY_LOCAL MACHINE\SOFTWARE\Groove Networks

If this key is present, rename it. Exit the registry editor tool. Reboot the
computer.

Is this issue resolved?