can't activate by telephone

P

Pete

Unfortunately, still no luck. I tried all the steps twice
and the same thing still happens. The second time I
deleted another folder, called OfficeUpdate11 that was
not in the main Office Program folder and still no luck.
I also have an empty folder left over from Microsoft
Frontpage that I cannot delete. There are no reg keys for
Frontpage and no other trace of it that I can find, but I
still get the cannot delete, may be open/in use by
another program error message. Could it be related to
Norton Internet Security/Anti-Virus/Systemworks? Those
programs also wanted me to re-authorize after installing
the new motherboard, but they seem to work fine. Could
they be blocking the wizard even when completely
disabled?

Thank you Bob and Susan for the prompt replies.
 
P

Pete

Unfortunately, still no luck. I tried all the steps twice
and the same thing still happens. The second time I
deleted another folder, called OfficeUpdate11 that was
not in the main Office Program folder and still no luck.
I also have an empty folder left over from Microsoft
Frontpage that I cannot delete. There are no reg keys for
Frontpage and no other trace of it that I can find, but I
still get the cannot delete, may be open/in use by
another program error message. Could it be related to
Norton Internet Security/Anti-Virus/Systemworks? Those
programs also wanted me to re-authorize after installing
the new motherboard, but they seem to work fine. Could
they be blocking the wizard even when completely
disabled?

Thank you Bob and Susan for the prompt replies.
 
P

Pete

Unfortunately, still no luck. I tried all the steps twice
and the same thing still happens. The second time I
deleted another folder, called OfficeUpdate11 that was
not in the main Office Program folder and still no luck.
I also have an empty folder left over from Microsoft
Frontpage that I cannot delete. There are no reg keys for
Frontpage and no other trace of it that I can find, but I
still get the cannot delete, may be open/in use by
another program error message. Could it be related to
Norton Internet Security/Anti-Virus/Systemworks? Those
programs also wanted me to re-authorize after installing
the new motherboard, but they seem to work fine. Could
they be blocking the wizard even when completely
disabled?

Thank you Bob and Susan for the prompt replies.
 
P

Pete

Unfortunately, still no luck. I tried all the steps twice
and the same thing still happens. The second time I
deleted another folder, called OfficeUpdate11 that was
not in the main Office Program folder and still no luck.
I also have an empty folder left over from Microsoft
Frontpage that I cannot delete. There are no reg keys for
Frontpage and no other trace of it that I can find, but I
still get the cannot delete, may be open/in use by
another program error message. Could it be related to
Norton Internet Security/Anti-Virus/Systemworks? Those
programs also wanted me to re-authorize after installing
the new motherboard, but they seem to work fine. Could
they be blocking the wizard even when completely
disabled?

Thank you Bob and Susan for the prompt replies.
 
P

Pete

Unfortunately, still no luck. I tried all the steps twice
and the same thing still happens. The second time I
deleted another folder, called OfficeUpdate11 that was
not in the main Office Program folder and still no luck.
I also have an empty folder left over from Microsoft
Frontpage that I cannot delete. There are no reg keys for
Frontpage and no other trace of it that I can find, but I
still get the cannot delete, may be open/in use by
another program error message. Could it be related to
Norton Internet Security/Anti-Virus/Systemworks? Those
programs also wanted me to re-authorize after installing
the new motherboard, but they seem to work fine. Could
they be blocking the wizard even when completely
disabled?

Thank you Bob and Susan for the prompt replies.
 
S

Susan Ramlet

Stranger things have happened, and there have been issues with Norton and
Office. You might try disabling (or uninstalling) the Norton components,
then re-installing or repairing Office and trying again.
 
S

Susan Ramlet

Stranger things have happened, and there have been issues with Norton and
Office. You might try disabling (or uninstalling) the Norton components,
then re-installing or repairing Office and trying again.
 
S

Susan Ramlet

Stranger things have happened, and there have been issues with Norton and
Office. You might try disabling (or uninstalling) the Norton components,
then re-installing or repairing Office and trying again.
 
S

Susan Ramlet

Stranger things have happened, and there have been issues with Norton and
Office. You might try disabling (or uninstalling) the Norton components,
then re-installing or repairing Office and trying again.
 
S

Susan Ramlet

Stranger things have happened, and there have been issues with Norton and
Office. You might try disabling (or uninstalling) the Norton components,
then re-installing or repairing Office and trying again.
 
S

Susan Ramlet

Stranger things have happened, and there have been issues with Norton and
Office. You might try disabling (or uninstalling) the Norton components,
then re-installing or repairing Office and trying again.
 
P

Pete

Finally. I followed all of the steps to clean out the
previous install of Office, disabled all Norton apps, but
the reinstall of Office still had the same problem. Then
I uninstalled all of the Norton apps and went through the
whole process again. Then it worked and everything is up
and running just fine again. What a pain! I have no idea
how Norton could have disabled that feature of the Office
activation when everything was disabled. If Microsoft
wants me to write up a Knowledge base article, I'd be
happy to do it for $200/hour, including "research time" :)

Thanks again Bob and Susan
 
P

Pete

Finally. I followed all of the steps to clean out the
previous install of Office, disabled all Norton apps, but
the reinstall of Office still had the same problem. Then
I uninstalled all of the Norton apps and went through the
whole process again. Then it worked and everything is up
and running just fine again. What a pain! I have no idea
how Norton could have disabled that feature of the Office
activation when everything was disabled. If Microsoft
wants me to write up a Knowledge base article, I'd be
happy to do it for $200/hour, including "research time" :)

Thanks again Bob and Susan
 
P

Pete

Finally. I followed all of the steps to clean out the
previous install of Office, disabled all Norton apps, but
the reinstall of Office still had the same problem. Then
I uninstalled all of the Norton apps and went through the
whole process again. Then it worked and everything is up
and running just fine again. What a pain! I have no idea
how Norton could have disabled that feature of the Office
activation when everything was disabled. If Microsoft
wants me to write up a Knowledge base article, I'd be
happy to do it for $200/hour, including "research time" :)

Thanks again Bob and Susan
 
P

Pete

Finally. I followed all of the steps to clean out the
previous install of Office, disabled all Norton apps, but
the reinstall of Office still had the same problem. Then
I uninstalled all of the Norton apps and went through the
whole process again. Then it worked and everything is up
and running just fine again. What a pain! I have no idea
how Norton could have disabled that feature of the Office
activation when everything was disabled. If Microsoft
wants me to write up a Knowledge base article, I'd be
happy to do it for $200/hour, including "research time" :)

Thanks again Bob and Susan
 
P

Pete

Finally. I followed all of the steps to clean out the
previous install of Office, disabled all Norton apps, but
the reinstall of Office still had the same problem. Then
I uninstalled all of the Norton apps and went through the
whole process again. Then it worked and everything is up
and running just fine again. What a pain! I have no idea
how Norton could have disabled that feature of the Office
activation when everything was disabled. If Microsoft
wants me to write up a Knowledge base article, I'd be
happy to do it for $200/hour, including "research time" :)

Thanks again Bob and Susan
 
P

Pete

Finally. I followed all of the steps to clean out the
previous install of Office, disabled all Norton apps, but
the reinstall of Office still had the same problem. Then
I uninstalled all of the Norton apps and went through the
whole process again. Then it worked and everything is up
and running just fine again. What a pain! I have no idea
how Norton could have disabled that feature of the Office
activation when everything was disabled. If Microsoft
wants me to write up a Knowledge base article, I'd be
happy to do it for $200/hour, including "research time" :)

Thanks again Bob and Susan
 

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