Can't click in document area with mouse or use scroll bars, exception error

[Curtis Weeks]

We have many users using Microsoft Word 2002 SP2, Windows 2000 SP2 and
SP3 that are experience problems 2 to 3 times a day while typing in a
document. In the midst of typing they find that they can no longer
click with the mouse into the document area. Also they can no longer
click on the scroll bar to move up and down the document. The toolbar
and file menus still respond to the mouse. The only way to fix the
problem is to close Word and restart. In many cases WINWORD.EXE thows
an exception error very shortly after this condition begins to occur.

Many users also report that shortly before the problem occurs the
autocorrect feature to auto capitalize a sentence stops working.
However, we have disabled autocorrect and the mouse problem still
occurs.

The PC hardware brand and types of mice, and virus software varies
between users. We haven't been able to find any common factor yet.

We have tried turning off background spell checking and grammar, all
autocorrect features, as well as auto recovery but none of these have
seem to impacted the problem.

This has stumped us and has caused much grief with users who type all
day long in Word.

Any suggestions or known causes of this problem?

Thanks you,
Curtis

 

[Curtis Weeks]

I will look into this. We are trying different printer drivers now to
see if that helps the problem.

Note that this problem does not occur when starting Word. The user
could be typing for 20 minutes or even several hours before the mouse
stops functioning in the document area the exception error occurs.

Thanks,
Curtis Weeks

 

[Terry Farrell]

Curtis

Yes, the same for our user too. It seemed pretty random when it happened but
was usually well in to the day.

Terry

I will look into this. We are trying different printer drivers now to
see if that helps the problem.

Note that this problem does not occur when starting Word. The user
could be typing for 20 minutes or even several hours before the mouse
stops functioning in the document area the exception error occurs.

Thanks,
Curtis Weeks