Can't eliminate Entourage / Explorer Crash - anyone seen this?

[Stephen Greenfield]

Dear Group,

You know life's bad when an Apple Developer can't even fix his own crashing
problems!

This odd little crash happens when I open emails that want to display HTML
from a web site. The crash began happening with the release of OS X 10.2.5,
and I reported it to Apple. They seemed to be aware of it, but it wasn't
corrected in 10.2.6 or 10.2.8.

I also couldn't launch the latest Internet Explorer (5.2.3) at ALL. Same
sort of crash.

Interestingly, it works fine when I log into another user on the same
machine.

I've tried these fine desperation moves:

1) Repaired permissions;

2) Deleted various Cache files (system & user-specific; OS X &
Explorer-specific)

3) Tried to delete any trace of IE and reinstall it (somehow the installer
still thinks it is doing an update, though).

4) Checked hard disk for any directory problems;

Is there anything else anyone can think of?

Thanks!

Stephen Greenfield
Write Brothers, Inc.
http://www.write-bros.com



Date/Time: 2003-09-27 10:57:26 -0700
OS Version: 10.2.8 (Build 6R65)
Host: localhost

Command: Microsoft Entourage
PID: 608

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x03b59112

Thread 0 Crashed:
#0 0x0287ca08 in PrivateFontExistsOnThisMachine
#1 0x0287c790 in PrivateVerifyCSSFontMapPrefsForThisMachine
#2 0x0287c250 in PrefMgr_ReadCSSFontMapPrefs
#3 0x0287c460 in PrefMgr_GetNamedCSSEncodingPosition
#4 0x0287c3bc in PrefMgr_ReadNamedCSSEncoding
#5 0x0353fca0 in 0x353fca0
#6 0x037313cc in 0x37313cc
#7 0x03722970 in 0x3722970
#8 0x0351897c in 0x351897c
#9 0x03515530 in 0x3515530
#10 0x037b5cec in 0x37b5cec
#11 0x037b216c in 0x37b216c
#12 0x029634dc in 0x29634dc
#13 0x0295fd44 in 0x295fd44
#14 0x0295f908 in 0x295f908
#15 0x0295c688 in 0x295c688
#16 0x00835a4c in 0x835a4c
#17 0x006fb35c in 0x6fb35c
#18 0x006fb174 in 0x6fb174
#19 0x006f6e90 in 0x6f6e90
#20 0x0025c20c in 0x25c20c
#21 0x006f6c78 in 0x6f6c78
#22 0x002591cc in 0x2591cc

Thread 1:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x90243128 in SetThreadState
#5 0x9026d948 in SetThreadStateEndCritical
#6 0x00735cd8 in 0x735cd8
#7 0x007348d4 in 0x7348d4
#8 0x007347f8 in 0x7347f8
#9 0x00734b6c in 0x734b6c
#10 0x007360d4 in 0x7360d4
#11 0x9023bba8 in CooperativeThread
#12 0x90020c28 in _pthread_body

Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9023317c in TSWaitOnSemaphoreCommon
#3 0x9024890c in _Z15AsyncFileThreadPv
#4 0x90020c28 in _pthread_body

Thread 3:
#0 0x9003130c in accept
#1 0x0275bcd4 in FWaitForConnection
#2 0x0084ac14 in 0x84ac14
#3 0x008748a0 in 0x8748a0
#4 0x00874a28 in 0x874a28
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 4:
#0 0x9002560c in recvfrom
#1 0x0275be90 in FReceiveMessage
#2 0x0084ad8c in 0x84ad8c
#3 0x00874c0c in 0x874c0c
#4 0x00874d6c in 0x874d6c
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 5:
#0 0x90042588 in semaphore_timedwait_signal_trap
#1 0x9003e7b4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x00874ed8 in 0x874ed8
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body

Thread 6:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x901489f0 in __CFRunLoopRun
#3 0x90180f58 in CFRunLoopRunSpecific
#4 0x94d9c1c0 in _ZN10HALRunLoop9OwnThreadEPv
#5 0x94d911b0 in _ZN9CAPThread5EntryEPS_
#6 0x90020c28 in _pthread_body

Thread 7:
#0 0x9000508c in syscall
#1 0x90515d0c in BSD_waitevent
#2 0x905156dc in CarbonSelectThreadFunc
#3 0x90020c28 in _pthread_body

Thread 8:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9051dbf0 in CarbonOperationThreadFunc
#3 0x90020c28 in _pthread_body

Thread 9:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x905259e0 in CarbonInetOperThreadFunc
#3 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0x0287ca08 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0287c790 ctr: 0x90226414 mq: 0x00000000
r0: 0x0287c790 r1: 0xbfffd540 r2: 0x027986c0 r3: 0x03b59112
r4: 0x00000000 r5: 0x00000000 r6: 0x00000000 r7: 0x00000000
r8: 0x90227e98 r9: 0xa0220904 r10: 0x902275f4 r11: 0xa0220c14
r12: 0xa0223540 r13: 0x03b0b5c9 r14: 0x03b0b5d0 r15: 0x00000038
r16: 0x03750313 r17: 0x0375032c r18: 0x03750339 r19: 0x0375033e
r20: 0x03b0d950 r21: 0x03b0b45a r22: 0x03b0b66a r23: 0x03b0b1c4
r24: 0x45460000 r25: 0x03b0bd78 r26: 0x00000604 r27: 0x03b173b0
r28: 0x03b173b0 r29: 0x000000af r30: 0x03b58f10 r31: 0x0288ee56

 

[Diane Ross]

This odd little crash happens when I open emails that want to display HTML
from a web site. The crash began happening with the release of OS X 10.2.5,
and I reported it to Apple. They seemed to be aware of it, but it wasn't
corrected in 10.2.6 or 10.2.8.

I also couldn't launch the latest Internet Explorer (5.2.3) at ALL. Same
sort of crash.

Interestingly, it works fine when I log into another user on the same
machine.

This indicates corruption in your User folder not a bug in the OS.

 

[Mickey Stevens]

Try deleting these files:
~/Library/Preferences/com.apple.internetconfig.plist
~/Library/Preferences/com.microsoft.explorer.plist
~/Library/Preferences/Explorer/History.html

(~ = HD/Users/<Your User>/)

Deleting the first file will cause you to lose some of your internet
settings, but you can enter them again in System Preferences.