Can't fully close Outlook 2003

[Ralph]

I use Outlook 2003 in WIN XP Home. I use Outlook only for the calendar
function. All current Office & WIN XP updates are installed. I have 1.5Gb
RAM, lots of disc space.

I set up a separate user account for my wife, who uses Outlook for e-mail.
Last month I configured Outlook in her account for her e-mail while her
computer was unavailable. Since then, I noticed that when I close Outlook in
MY account, the icon remains in the system tray. I cannot open or close it
from there. In Task Manager, Outlook shows up on the Processes tab, but not
on the Applications tab. CPU usage is low. The only way to fully close
Outlook is by ending the process from Task Manager.

How can I fix this?

(If it's relevant, Outlook is not in my Quick Launch toolbar - the only item
there is Show Desktop.)


TIA

Ralph

 

[Pat Willener]

Try starting Outlook in Safe Mode (Start -> Run -> outlook.exe /safe),
and see if it terminates successfully. If so, and add-on prevents
Outlook from fully closing.

 

[Ralph]

That didn't correct the problem.

Ralph

Try starting Outlook in Safe Mode (Start -> Run -> outlook.exe /safe),
and see if it terminates successfully. If so, and add-on prevents
Outlook from fully closing.

 

[Brian Tillman [MVP - Outlook]]

I set up a separate user account for my wife, who uses Outlook for e-mail.
Last month I configured Outlook in her account for her e-mail while her
computer was unavailable. Since then, I noticed that when I close Outlook
in
MY account, the icon remains in the system tray. I cannot open or close it
from there. In Task Manager, Outlook shows up on the Processes tab, but
not
on the Applications tab. CPU usage is low. The only way to fully close
Outlook is by ending the process from Task Manager.

See if this helps: http://www.slipstick.com/problems/close.asp

 

[Ralph]

Brian:

I checked the link you gave me and found an iTunes add-in in COM Add-ins.
When I removed it, Outlook ended properly. That seems to have cured the
problem.

Thank you.

Ralph

 

[Brian Tillman [MVP - Outlook]]

I checked the link you gave me and found an iTunes add-in in COM Add-ins.
When I removed it, Outlook ended properly. That seems to have cured the
problem.

Thank you.

You're welcome.