Can't Maximize Window

[Renee]

All of a sudden one of my computers will not allow me to maximize windows.
It is happening in Word and IE. Nothing has changed. When I click on the
Maximize button it just doesn't do anything. Sometimes, if you reboot it
works again for a little while. Any ideas??

Thanks!!
Renee

 

[Bob Qin [MSFT]]

Hi Renee,

Thanks for your posting here.

What is the operation system on your computer?

Please reboot your computer to Safe Mode and try again. Does the problem
occur in Safe Mode?

Note: you can press F8 when computer boot and select Safe Mode in the menu.

If you are using Windows XP and Windows 2003, you can try to run
msconfig.exe to disable Startup Group and Third party services on the
Windows XP computer. What is the result?

You can refer to the following document for more information:

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

If you are using Windows 2000, I suggest that you copy a msconfig.exe tool
from Windows XP/2003 computer to your computer. Then perform the above
suggestion.

In addition, please create a new user account on the computer and login as
the new user account. Does the problem still persist?

I am looking forward to your response.

Regards,
Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
From: "=?Utf-8?B?UmVuZWU=?=" <[email protected]>
Subject: Can't Maximize Window
Date: Mon, 22 Nov 2004 13:19:02 -0800
Newsgroups: microsoft.public.office.misc


All of a sudden one of my computers will not allow me to maximize
windows.
It is happening in Word and IE. Nothing has changed. When I click
on the
Maximize button it just doesn't do anything. Sometimes, if you
reboot it
works again for a little while. Any ideas??

Thanks!!
Renee

 

[Renee]

Bob,

This is a Win98SE computer. The problem does seem to go away when the
computer is rebooted but then just appears out of the blue. I have run the
MSConfig program and disabled items but it always comes back. Any other
ideas??

Thanks for your quick response.

Renee

 

[Bob Qin [MSFT]]

Hi Renee,

Thanks for your reply.

Did you try to create a new user account on the computer? What is the
result?

Now please try to boot into safe mode and check if the problem occur there:

1. Click Start, Click Run.
2. Type msconfig in the open box. Click OK.
3. Click the advanced button
4. Check the box beside "Enable Startup Menu"
5. Click the Ok button and restart your computer
6. When the Startup menu appears, select Safe mode.

Is the problem still persists?

In addition, please send me the following information from your system for
further research.

1. Click on Start, then Programs, Accessories, System Tools, and finally
System Information.
2. When System Information opens, let's click on File and select Save.
3. A "Save Copy As" window will appear.
4. Click the down-arrow next to the "Save In" box and select "Desktop".
5. In the "File Name" box, type a file name. Now click Save.
6. This is saving the information from System Information into a MSInfo
file that will be placed on the Windows desktop.

Now send the .nfo file to (e-mail address removed).

Have a nice day!

Regards,
Bob Qin
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
From: "=?Utf-8?B?UmVuZWU=?=" <[email protected]>
Subject: RE: Can't Maximize Window
Date: Tue, 23 Nov 2004 08:47:07 -0800
Newsgroups: microsoft.public.office.misc


Bob,

This is a Win98SE computer. The problem does seem to go away when
the
computer is rebooted but then just appears out of the blue. I have
run the
MSConfig program and disabled items but it always comes back. Any
other
ideas??

Thanks for your quick response.

Renee