"can't move the focus to the control Picture" error

[PaulHollingshead via AccessMonster.com]

One of our customers has this error.

As per our norm we installed Access 2000 runtimes on the customers PC (which
has a trial version of office 2007 on it - no MS Access though).

Some of our MDE's work and some don't.

After a certain time a "can't move the focus to the control Picture." error
occurs and MS Access crashes and burns. On one MDE this error occurs randomly
and the MDE continues to work afterwards.

The PC is rather high spec, it's a HP TouchSmart tm2 Notebook PC with 64 bit
Windows 7 Home Premium installed on it (with all updates installed). It's a
touch screen swivel / tablet type notebook.

I'm guessing it's just a software clash with some touch screen software or
possibly password saving software. I did notice an icon to a "Magic Desktop"
on it.

Has anyone encountered a similar error? What's going on?

Paul

 

[Sean Malley]

I don't know if you solved the error, but it seems to be related to a service that is running on HP laptops called Biometric Authentication Service. If you disable this service, you should be all set.