Can't open new emails

[Chris]

Hi all,

I am having a problem opening up newly arrived emails.
Everytime I try and open one it just locks up Outlook. I
end the non responsive application and try again but still
the same thing. I have tried to run a virus scan (Norton
2003) but it too locks up. I then tried using Trend
Micro's online scan, but it errored out with a failed
network connection. Is this a possible infection that is
preventing me from looking at any new emails or is it
something else. Please help as soon as possible.

Thanks very much.

Chris

 

[Guest]

More information is needed. What version of outlook are
you running? Is this linked to an exchange server? How
much memory is on your cpu?

 

[Chris]

It is Outlook 2002, it is linked to an Exchange server but
the email address that is affected is external and uses
our ISP not Exchange. The system has 256MB of RAM.