Can't open or delete email

T

TRD

I have a user that received an email that can't be opened or deleted. He
gets a message that says outlook could not delete this message either there
was an error or you don't have rights. When he tries to open the email he
gets a error message that syas an internal error has occurred restart
Outlook. This is the only email that is doing
this. I have tried repairing outlook. Still no luck. Can someone tell me how
to get rid of this message?

We have exchange 2000 with outlook 2000 clients.

TIA

TRD
 
J

Jamelia

Try delete the email in OWA.

Jamelia


I have a user that received an email that can't be opened or deleted. He
gets a message that says outlook could not delete this message either there
was an error or you don't have rights. When he tries to open the email he
gets a error message that syas an internal error has occurred restart
Outlook. This is the only email that is doing
this. I have tried repairing outlook. Still no luck. Can someone tell me how
to get rid of this message?

We have exchange 2000 with outlook 2000 clients.

TIA

TRD
 
J

Jamelia

Open Outlook in safe mode and try delete the email again.

Jamelia


That did not work. Any other idea's?
 
T

TRD

I exported his inbox into a PST file and was able to delete it from there,
but I can't do anything with it in his exchange mailbox even in safe mode.
Any more ideas?
 
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