Can't open or save in Office Programs Excel, Word, Powerpoi

B

bjoates

Help,

In the past two days I am unable to open or save any file in these programs.
Even if I open a file using Explorer or an email, if I attempt to Save As or
open a file while I am in the program, it just clocks or say Not Responding.
 
B

bjoates

It's working! This has been the worse two days in a long time, thanks for
making it all better now!
 
G

garfield-n-odie [MVP]

Beth,

Are you sure you correctly followed the instructions in
http://support.microsoft.com/kb/918165 ? The registry
modification works for most people, but a few users have reported
that it does not fix the problem for them. Two other workarounds
are to either:
1. Rename the c:\windows\system32\VERCLSID.EXE file to
something like VERCLSID.OLD. This effectively disables the
http://support.microsoft.com/kb/908531 (MS06-015) update, but
does not uninstall the update. Renaming the VERCLSID.EXE file
will leave your system unprotected against the issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
2. Uninstall the http://support.microsoft.com/kb/908531
(MS06-015) update from Start | Control Panel | Add or Remove
Programs. If automatic updates are enabled on your computer,
then the update may be reinstalled automatically. Uninstalling
the MS06-015 update will leave your system unprotected against
the issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
 
W

Wardie

I can't thank you enough. I had re-installed Office, restored my PC to two
weeks ago and was just about to re-format when I came across your post.

Once again thanks.
 
L

lynnie1973

I'm also very grateful. I just discovered this site today, & I've already
fixed 2 major issues, including this registry fix & the Service Pack install.
THANKS!
 
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