Can't record video or audio in Onenote 2007. Help!

[h4rrydog]

Hi. Still haven't been able to figure this out. When I try to record
an audio or video note in Onenote 2007, I get the error:

"At least Microsoft DirectX 8.1 and Microsoft Windows Media Player 8
are required to record sound. Install both programs from the Download
Center on the Microsoft Web site, or reinstall them, and then try
again."

I'm running Onenote 2007 SP1 on Windows Vista SP1 with DirectX 10 and
WMP 11. Dxdiag says DirectX is fine, and WMP works as well. Other
programs like Skype and Sound Recorder work fine as well, so the
webcam and microphone are working.

I used to be able to record sound and video in OneNote previously, but
haven't needed to until recently, and now it doesn't work.

Anybody have any ideas what might be wrong and how I might fix it?

Thanks in advance!!!

 

[David Olsen]

Have you tried: menu Help-Office Diagnostics...

 

[h4rrydog]

Hi. Thanks for the response. Yes, I tried that, and everything came
up okay. Any other ideas?

 

[David Olsen]

Have you tried the tuning wizard in the Audio & Video section of
Tools-Options?

Anything in the event logs?


--

David Olsen
www.powerbits.com.au


Hi. Thanks for the response. Yes, I tried that, and everything came
up okay. Any other ideas?

 

[h4rrydog]

The Tuning Wizard button unfortunately is grayed out. Checked the
event logs - different in Vista than in XP. Anyway, didn't find
anything specific to OneNote.

I did notice something interesting - when I try to record audio or
video, I get the error message, and then when I look in the Recycle
Bin, there is a zero byte .wma or .wmv file with the same filename as
the OneNote page. It's almost as if it tried to make the file but
didn't succeed.

I've also tried sfc /scannow, hoping that perhaps that would fix any
corrupted system files. Alas, it had no effect on resolving the
problem.

Any other ideas, please?

 

[David Olsen]

Just to summarise:
[1] All other applications that record audio/video are operating correctly -
it is only OneNote that fails
[2] You have run Help-Office Diagnostics
[3] There is no event log entry matching the time you attempt to record
audio in either System, Applicaiton or Office logs
[4] No error message presents to the screen when you attempt to record audio
[5] This is OneNote 2007 running on Vista SP1
[6] The device manager shows no error message for audio/media components
[7] No major change (e.g. new sound card) has been made the computer
recently coinciding with the loss of audio recording function in OneNote

With all of the above being the case, my next step would probably be to
carefully save all of my notebooks and then uninstall/install OneNote.

--

David Olsen
www.powerbits.com.au


The Tuning Wizard button unfortunately is grayed out. Checked the
event logs - different in Vista than in XP. Anyway, didn't find
anything specific to OneNote.

I did notice something interesting - when I try to record audio or
video, I get the error message, and then when I look in the Recycle
Bin, there is a zero byte .wma or .wmv file with the same filename as
the OneNote page. It's almost as if it tried to make the file but
didn't succeed.

I've also tried sfc /scannow, hoping that perhaps that would fix any
corrupted system files. Alas, it had no effect on resolving the
problem.

Any other ideas, please?

 

[Albert Jansen]

Hello,

I fixed the audio application with the following procedure:

Open OneNote2007:
Go to "tools, "options" "audio and video",
Device: DEFAULT !! (No other device)
Input: Mikrofon
Codec: Windows Media audio (any of the four options will likely do)
Format 20bps, 22Khz, mono.

This worked. It was absolutely annoying spending so much time fixing this "bug", but I hope others will read my solution.

Albert

Have you tried: menu Help-Office Diagnostics...

--

David Olsen
www.powerbits.com.au

On Monday, March 23, 2009 11:33 PM h4rrydog wrote:
Hi. Still haven't been able to figure this out. When I try to record
an audio or video note in Onenote 2007, I get the error:

"At least Microsoft DirectX 8.1 and Microsoft Windows Media Player 8
are required to record sound. Install both programs from the Download
Center on the Microsoft Web site, or reinstall them, and then try
again."

I'm running Onenote 2007 SP1 on Windows Vista SP1 with DirectX 10 and
WMP 11. Dxdiag says DirectX is fine, and WMP works as well. Other
programs like Skype and Sound Recorder work fine as well, so the
webcam and microphone are working.

I used to be able to record sound and video in OneNote previously, but
haven't needed to until recently, and now it doesn't work.

Anybody have any ideas what might be wrong and how I might fix it?

Thanks in advance!!!

[1] All other applications that record audio/video are operating correctly -
it is only OneNote that fails
[2] You have run Help-Office Diagnostics
[3] There is no event log entry matching the time you attempt to record
audio in either System, Applicaiton or Office logs
[4] No error message presents to the screen when you attempt to record audio
[5] This is OneNote 2007 running on Vista SP1
[6] The device manager shows no error message for audio/media components
[7] No major change (e.g. new sound card) has been made the computer
recently coinciding with the loss of audio recording function in OneNote

With all of the above being the case, my next step would probably be to
carefully save all of my notebooks and then uninstall/install OneNote.

--

David Olsen
www.powerbits.com.au


The Tuning Wizard button unfortunately is grayed out. Checked the
event logs - different in Vista than in XP. Anyway, didn't find
anything specific to OneNote.

I did notice something interesting - when I try to record audio or
video, I get the error message, and then when I look in the Recycle
Bin, there is a zero byte .wma or .wmv file with the same filename as
the OneNote page. It's almost as if it tried to make the file but
didn't succeed.

I've also tried sfc /scannow, hoping that perhaps that would fix any
corrupted system files. Alas, it had no effect on resolving the
problem.

Any other ideas, please?


On Mar 26, 6:12 am, "David Olsen" <[email protected]>
wrote:

 

[Inquisitive Asker]

Bump. Same question.

Running parallels on mac, with OneNote in it. I can record audio just fine (using audacity) and everything else works great, EXCEPT onenote.

Baffled.