Hi Michel:
Yes, I think you are right. He needs to "Activate" the software. Until he
does, it will neither update nor work correctly (and it will stop working
altogether after 30 days).
If you can't activate by Internet because something is blocking the
connection to Microsoft, you can activate by telephone: there is an option
to do that in the Activation application installed with the software.
Of course, you do need a valid product key that has not been stolen and used
by someone else
That is usually the cause of an activation failure --
someone else has gotten hold of the key and used it before you tried to!
In which case, talk to them on the phone: there is a procedure for mailing
in your sales receipt and the product box to get a new key issued. You need
to provide full details of the place you bought the software from.
Cheers
I think the original poster landed in the wrong newsgroup; the little green
circle appears while installing Office 2007 for Windows. Zygion, if you use
Win Office, post your question in a newsgroup dedicated to the Windows
version, as your chances of getting an answer are much higher in there than
in a Macintosh newsgroup.
--
Don't wait for your answer, click here:
http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:
[email protected]