Can't reinstall Publisher

[Luke]

When I try to remove MS Office 2000 Disc 2 from Add/Remove or reinstall
Publisher from the MS Office 2000 Disc 2 from my CD Rom, I get the same
message: ' Another version of this product is already installed.
Installation of this version cannot continue. To configure or remove the
existing version of this product, use Add/Remove in Control Panel'.
There is only one entry for Disc 2 in the Add/Remove List and below it the
MS Office 2000 Premium entry.
Help would be greatly appreciated.

 

[°°°MS°Publisher°°°]

ALWAYS post the version of Windows you are using to get the correct and
accurate assistance.

You can get a program from the MS website called "msicu.exe" and there is a
second one required for Disk 2 of Office. Read the instructions with these
files carefully, and fully understand how they work, but they will/should
cure your ills.

Windows Installer cleaner

Cd2Cleaner

http://support.microsoft.com/support/kb/articles/q247/6/74.asp

http://support.microsoft.com/support/kb/articles/Q239/9/38.asp

Before re-installing Office and Publisher, download and install the new
version of the Windows Installer.

Windows Installer All Versions

http://search.microsoft.com/search/results.aspx?st=b&na=83&qu=installer&View=en-us


--
The US should free all those
illegally held prisoners they are
torturing, abusing and denying
human rights being held at
Guantanamo Bay.

 

[Luke]

First, my apology. I'm running Win ME. The trouble is that the notes for
erasecd2.exe say that I must run the setup first and remove CD2 first.
That's the problem. When I try to run the setup I get the message 'another
version of this product is already installed etc.
So I cannot remove CD2 using setup as advised.

 

[Ed Bennett]

After managing to set up OE-QuoteFix on his new PC, Ed reads a message

First, my apology. I'm running Win ME. The trouble is that the notes
for erasecd2.exe say that I must run the setup first and remove CD2
first. That's the problem. When I try to run the setup I get the
message 'another version of this product is already installed etc.
So I cannot remove CD2 using setup as advised.

Have you tried running erasecd2 without completely removing CD2 first?

 

[°°°MS°Publisher°°°]

Luke, start in SAFE MODE and run it. I remember this from the dark distant
past when another user had the same problem.

Your instance is only the second one I have heard off.

--
The US should free all those
illegally held prisoners they are
torturing, abusing and denying
human rights being held at
Guantanamo Bay.

 

[Luke]

Ran erasecd2 in Safe Mode. Same message appears as above when I try to
reinstall CD2 from Disc - 'Another version of this product is already
installed... etc. MS Office CD2 also still appears in Add/Remove and I get
the same message when I try to remove from there. Grateful for your help
folks....any other suggestions?