Can't Remove One of Multiple Personal Folders

M

MickeyChcg

Background - I am running Outlook 2000 IMO (9.0.0.2711) on WinXP, SP2. I have
upgraded this machine several times and I'm certain that in uninstalling and
reinstalling Outlook, this occurred. I haven't used Outlook on this machine
for some time and am returning to it.

Specifics - Outlook displays a single Outlook Today folder and a separate
Personal Folder. I want to remove the 2nd PF as it is redundant.

Attempted Fix - When I have attempted to right click on it and Close it, I
receive the error: The Operation Failed. An object could not be found. When I
researched this I was referred to Article ID: 292022, which essentially said
that I either had an invalid Personal Folder service pointer to a .pst or my
folder list had been damaged. I have assumed the latter, since I can
otherwise access the .pst. The resolution went on to give me some relatively
specific instructions about deleting a key inside of
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Messaging
Subsystem\Profiles\Microsoft Outlook Internet Settings\.

Current Situation - I looked inside the key and I have 8 different keys,
although the first is the most recently modified (I can tell because of the
..pst archive I performed). What is not clear is what to delete. I tried
deleting the entire key and that only results in Outlook not starting at all.
I restored it and have attempted to delete individual keys that reference the
..pst, but the 2nd PF is still there. Do I need to archive (or export)
everything, create a new .pst and import the data?

Please reply if you need add'l specifics.

TIA,

Mickey
 
J

Jocelyn Fiorello [MVP - Outlook]

It sounds like you're on the right track, and you'd have to delete the
individual key and it's sometimes difficult to figure out which one it is.
If you were using a later version of Outlook or you were in CW mode instead
of IMO, you could just create a new profile to fix this...but alas, no
profiles in IMO mode.

See if the following Slipstick article helps at all (look at the last
section on the page):
http://www.slipstick.com/outlook/oltrble.htm#disconnectpst

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
 
B

Brian Tillman

MickeyChcg said:
Background - I am running Outlook 2000 IMO (9.0.0.2711) on WinXP,
SP2. I have upgraded this machine several times and I'm certain that
in uninstalling and reinstalling Outlook, this occurred. I haven't
used Outlook on this machine for some time and am returning to it.
Click to expand...

No need to ask more than once.
 
M

MickeyChcg

Jocelyn,

Thanks. There was an old key pointing to an old user profile and a
corresponding personal folder. It took some trial and error, but I got it
working.

m.
 
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