Can't save messages to hard drive from Outlook 2000 with Exchange 5.5

D

Derik

When I try to copy emails (with attachments) to a folder
on my desktop I get an error that says " An error occured
while copying file" Every once in a while a file will
copy but there seems no rhyme or reason to it. Files
without attachments will copy fine. I can move the emails
between folders in my in box but I have the same problems
trying to archive the files or trying to copy them to
personal folders. I have office service pack 3
installed. I CAN open the files up one by one and "save
as" and they will save but that is ridiculous.
 
P

Patrick Reed [MVP - Outlook]

Usually I see this as a result of antivirus software on the Exchange Server
and message attachments. When most Exchange-aware AV programs update their
definition files, they want to scan the attachments in the information
stores using these new defs. Once an attachment is scanned, it's flagged and
doesn't need to be scanned again unless it's modified or the defs are
updated again. If the Exchange admin doesn't run a scan after new defs come
in or the scan is interrupted/incomplete, the attachment won't be flagged.
If this is the case, the Exchange AV software will scan the attachment(s)
upon the next access by a client. If you have many messages with
attachments, the AV software can fall a little behind trying to scan each
attachment in turn. Outlook isn't allowed to touch the item until it's given
back to Exchange by the AV software, so Outlook can become impatient, and
finally just give up and throw back an error.

Check with your Exchange Admin
 
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