Can't Send E-mail

[jmo818]

I currently have Outlook 2000 Express on my work machine. It has been
working fine until recently. I'm having a problem sending e-mail to multiple
people. If I send the e-mail individually they go through fine. If I reply
or compose a new e-mail to more than one person they don't go through. The
odd part is, when I go to my sent items it's stating that it went through
fine and I havn't received any errors or e-mails stating that it got kicked
back. Is this a problem due to a setting that might have been changed? I
also checked my co-workers on the same network and they are not having this
problem, so I don't think it's a network issue. It happens with or without
an attachment in the e-mail. Any feedback or suggestions will be greatly
appreciated. Thank You.

 

[K. Orland]

Do you have Outlook 2000 or Outlook Express? They are two different
applications. Outlook Express is part of Internet Explorer, Outlook 2000 is
part of Microsoft Office. Also please let us know if you're connecting to an
Exchange server.

 

[jmo818]

It says that it's Microsoft Outlook 2000, but the last time there was a
problem we were told it was Express. Things like you can't use an auto reply
in e-mails or have your e-mails forwarded with out writing a rule. If there
is some way I could check for sure please let me know. I have regular
Outlook at home and it has so many more options than the version we are
currently using here. As far as an exchange server, when I checked the
setting it's saying it's a POP3 server.

 

[Gordon]

It says that it's Microsoft Outlook 2000, but the last time there was
a problem we were told it was Express.

Go to Help-About. That will tell us what you are actually using.

 

[jmo818]

It says Microsoft Oulook 2000 Internet Mail only

 

[K. Orland]

Having an Auto-Reply is part of Exchange, otherwise you do have to set up a
rule and leave Outlook running.
Please click on Help, then scroll to About to find out what application
you're using.
--
Kathleen Orland
Blessed are the cracked, for it is they who let in the light

http://www.howto-outlook.com/

 

[jmo818]

It says Microsoft Oulook 2000 Internet Mail only

 

[jmo818]

any suggestions?

It says Microsoft Oulook 2000 Internet Mail only

 

[Vanguard]

I currently have Outlook 2000 Express on my work machine. It has been
working fine until recently. I'm having a problem sending e-mail to
multiple
people. If I send the e-mail individually they go through fine. If I
reply
or compose a new e-mail to more than one person they don't go through.
The
odd part is, when I go to my sent items it's stating that it went through
fine and I havn't received any errors or e-mails stating that it got
kicked
back. Is this a problem due to a setting that might have been changed? I
also checked my co-workers on the same network and they are not having
this
problem, so I don't think it's a network issue. It happens with or
without
an attachment in the e-mail. Any feedback or suggestions will be greatly
appreciated. Thank You.

If there was no error message and if a copy of the sent item is in your Sent
Items folder then the mail server accepted the mail and returned a good
status. The mail server got your mail and said it got it okay so Outlook
saved a copy in the Sent Items folder. "Don't go through" doesn't tell us
if the mail did not get delivered, if you got an error message in Outlook,
or you got back an NDR (non-delivery report) or other message from your mail
server or from the receiving mail server(s).

 

[Gordon]

any suggestions?

As it says you are using internet mail only, then it's probably a problem
with your ISP. Are your co-workers on internet Only email, or are they on
Exchange?

 

[jmo818]

They are using the same exact thing.

As it says you are using internet mail only, then it's probably a problem
with your ISP. Are your co-workers on internet Only email, or are they on
Exchange?

 

[jmo818]

The mail was most definitley not delivered.

If there was no error message and if a copy of the sent item is in your Sent
Items folder then the mail server accepted the mail and returned a good
status. The mail server got your mail and said it got it okay so Outlook
saved a copy in the Sent Items folder. "Don't go through" doesn't tell us
if the mail did not get delivered, if you got an error message in Outlook,
or you got back an NDR (non-delivery report) or other message from your mail
server or from the receiving mail server(s).

--
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__________________________________________________

 

[Brian Tillman]

The mail was most definitley not delivered.

But you didn't say what it _was_. Is it in your Sent Items? Is it in your
Outbox? Did yo get any errors in response? Try enabling diagnostic logging
to see if any errors appear in the log.
http://support.microsoft.com/kb/240347/en-us

 

[jmo818]

It is in my sent items, I don't have any error messages. Clients are
screaming at me because they are not getting my e-mails. I have to forward
them individually. If I have to send to more than one person they are not
getting my e-mail even though it is showing up in my sent items. We have
sent test e-mails to multiple recipients to see if this was in fact the case
and they did not go through even though it showed up as sent in my sent
items. I came here becasue it's on Microsofts website but all anyone is
asking me are the same questions over and over.

 

[Gordon]

It is in my sent items, I don't have any error messages. Clients are
screaming at me because they are not getting my e-mails. I have to
forward them individually. If I have to send to more than one person
they are not getting my e-mail even though it is showing up in my
sent items. We have sent test e-mails to multiple recipients to see
if this was in fact the case and they did not go through even though
it showed up as sent in my sent items. I came here becasue it's on
Microsofts website but all anyone is asking me are the same questions

Are you attaching large files to these emails?

have you tried emailing yourself several times?

 

[jmo818]

It happens with or without an attachment, and yes I have tried about 20 test
e-mails. When I send and e-mail to more than one person, they don't get the
e-mail. When I send it as an individual e-mail to just one person it goes
through fine. I have tried it with an attachment and without and have gotton
the same results. Is it possible that a setting was changed? or another
program is conflicting? I'm sorry I seem so ignorant when it comes to these
things. I'm just having the hardest time doing my job becasue of this.

 

[Brian Tillman]

It is in my sent items, I don't have any error messages.

Then it was sent and Outlook is not the culprit. Your mail server is
accepting the message. Why it doesn't get to your recipient is anyone's
guess, but the place to start is with whomever runs your mail server.

For completeness' sake, you can enable diagnostic logging, as I've already
suggested, and verify that the server is accepting the message.

 

[Vanguard]

The mail was most definitley not delivered.

Well, if you got no errors during the mail session, and if you received no
NDR or other mails in return telling you about delivery problems, then the
problem is with the mail server not delivering the e-mails. Could be your
mail server refuses to deliver mails to the destination domain but they
should then return an NDR to you, the sender, saying so. Could be the
receiving mail server won't accept mails originating from your domain (i.e.,
your domain is blacklisted) or maybe just you are blacklisted. The mail
server should reject the mail during the session with the sending mail
server and so you should get an NDR from your own sending mail server saying
the receiving mail server rejected your mail. If the receiving mail server
is misconfigured so it accepts mails and then later checks if they are
acceptable or deliverable, it should sent back a new mail which is the NDR.
If the recipient employs spam filtering then maybe your mails are going into
a server-side Junk or Bulk folder that the recipient never bothers to
review, or they employ client-side spam filtering that deletes your mails.

It looks like the mail server got your mail and that is where you control
ends. You are claiming that the mail is not delivered. That is NOT the
same as saying that your mail server never got your mail to then send it.

 

[Vanguard]

It is in my sent items, I don't have any error messages. Clients are
screaming at me because they are not getting my e-mails. I have to
forward
them individually. If I have to send to more than one person they are not
getting my e-mail even though it is showing up in my sent items. We have
sent test e-mails to multiple recipients to see if this was in fact the
case
and they did not go through even though it showed up as sent in my sent
items. I came here becasue it's on Microsofts website but all anyone is
asking me are the same questions over and over.

Is 64.61.104.203, the IP address used here in your posts, the same IP
address from which you send e-mails (i.e., is it your own host)? If so, you
might reconsider how many mails you send out.
http://www.senderbase.org/search?searchString=64.61.104.203 shows you are
sending out a LOT of e-mail. It may not all be spam but it is way too much
mail to originate from an end-user's host. The IP address is allocated to
Broadview Networks, and that isn't you. Apparently you have a static IP
address with Broadview but it is likely that you do not operate your own DNS
server. That means you have no MX records in the DNS server for your IP
address because your DNS server is the one your ISP provides, and they will
only list MX records for their own mail servers in their DNS server. Many
mail servers will reject mails coming from IP addresses for which their is
no matching MX record (i.e., the sender is not an authorized mail host in
that domain's DNS server). A mail server that rejects messages from a
sending mail server that doesn't have a corresponding MX record will reject
the mail during the mail session, and that means your sending mail server
should send you back an NDR telling you about the rejected mail session. So
if you are running your own mail server, you or whomever administers your
mail server screwed up its configuration and recovery processes. You sure
that you have permission from Broadview to operate a mail server inside your
network that attempts to bypass their mail server and tries to connect of
off-domain mail hosts?