Can't send mail through Entourage 2001, Outlook Express 5.0.6, and Entourage X

[TTU]

Hello Foks,

We have a few users left on our campus that are still using Outlook
Express 5.0.6 and Entourage 2001 as their OS 9 e-mail clients. This
problem also effects OS X users that are still using Entourage X.

All updates and patches have been applied on all three clients along
with any OS and security updates.

Recently, our Exchange administrators updated the SMTP servers to the
following:

- Exchange 2003 SP2 on Windows Server 2003 SP1

Since the upgrade, an error appears on the e-mail client with a code of
5530 when you try to send mail. Which states the following:

The SMTP Server for "E-mail Account" does not recognize
any of the authentication methods supported by Entourage. To Send
mail, try disabling SMTP authentication in the account settings or
Talk to your administrator.

This error code does not make any sense because the servers already
required SMTP authentication and SSL before the update. If we disable
SMTP authentication, sending e-mails will definitely not work.

Any suggestions would be greatly appreciated.

Danny

 

[Diane Ross]

We have a few users left on our campus that are still using Outlook
Express 5.0.6 and Entourage 2001 as their OS 9 e-mail clients. This
problem also effects OS X users that are still using Entourage X.

All updates and patches have been applied on all three clients along
with any OS and security updates.

Recently, our Exchange administrators updated the SMTP servers to the
following:

- Exchange 2003 SP2 on Windows Server 2003 SP1

Since the upgrade, an error appears on the e-mail client with a code of
5530 when you try to send mail. Which states the following:

The SMTP Server for "E-mail Account" does not recognize
any of the authentication methods supported by Entourage. To Send
mail, try disabling SMTP authentication in the account settings or
Talk to your administrator.

This error code does not make any sense because the servers already
required SMTP authentication and SSL before the update. If we disable
SMTP authentication, sending e-mails will definitely not work.

Any suggestions would be greatly appreciated.

Toggling the SMTP server requires authentication setting in Advanced sending
options of the account settings may fix the problem.

<http://www.entourage.mvps.org/error/page.html#error5530>

--
Diane Ross
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[TTU]

Diane,

Thank you for your response. Unfortunately, this option does not work.


Thanks,

Danny