Change Word printing back to default program settings

[Tony]

Word, page #2 begins printing lower that originally programed, how to set to default?

 

[macropod]

Check you page setup.

 

[Tony]

Check you page setup.

This is all new to me, if you could, walk me through it, step by step please. thank you.

 

[macropod]

Go to Page Layout>Page Setup>Layout and check whether your document is configured for a 'different first page' and/or 'different odd and even pages'. If so, you quite possibly have a first page with a different header/footer than appears on the second page. You need to ensure they're the same. If you still can't figure it out, upload a copy of the file with just the first two pages (delete anything sensitive) and I'll take a look at it.

 

[Tony]

Thanks for your input macropod. I discovered the same problem exists with Excel. I uploaded an Excel file, followed you instructions & couldn't change a thing. The initial document's bottom margins were starting 4" above the bottom of the page. Change of margin settings were non-repoonsive.

I talked to a HP tech who indicated the drivers, etc., are OK. The problem must be in MICROSOFT'S OFFICE SOFTWARE.

 

[macropod]

If the problem were in Microsoft office, I'm sure you wouldn't be the first person to discover it - there are doubtless countless others using the same PC & printer as you who do not have the problem! I see no indication that you have uploaded a file here.

PS: Blaming Microsoft is standard fare for HP...

 

[Tony]

I'm great with brain surgery, not with computers. Your previous contact was devoid of uploading instructions. Tell me what you require & I'll be happy to accommodate you, Mac.

 

[macropod]

You might try clicking on the 'Upload a File' button at the bottom of the posting window...

 

[Tony]

ALERT, ALERT! From a HP Tech today addressing the paper/printing problem, there's a 'glitch' in the latest version of mac'OS, 10.14.2, Mojave that is the cause of the problem & also effects Excel.
Thanks for your time & input. We'll have to wait for the update to eliminate the problem.
Happy New Year!

 

[macropod]

If the update comes from HP, you can be sure the problem wasn't with the Mac OS...

 

[Tony]

That would stand to reason. The HP tech indicated that they (HP people) are awaiting an update from Microsoft to correct the latest Mojave OS.

 

[macropod]

Without placing too fine a point on it, the Mojave OS is an Apple product, not a Microsoft one. Which just goes to show how far off the mark the HP people were in blaming Microsoft.

 

[Tony]

It's not hard to associate one product with another in today's world. It's complicated and if you are not properly informed, you're probably wrong. Like I said before, "I'm great with brain surgery, not with computers."
One cannot know everything, it's impossible & trying to be perfect could be life threatening, the last perfect man was crucified!

 

[macropod]

Conversely, one would expect someone providing technical support at HP to know the difference between Apple and Microsoft; instead, it seems, they simply defaulted to the 'blame Microsoft' mantra that's been reported elsewhere. Do keep in mind that it is HP's responsibility to ensure its products work on whatever Windows & Mac platforms HP claims to support - not for Microsoft or Apple to provide workarounds for HP's faulty implementations. FWIW, the MacOS Mojave 10.14.2 update was released over a month ago.