Changes to normal.dot not saved

T

Troy

I have a user who tries to make changes to the layout of Word 2002 but these
are not saved. For example if they change the default page setup from Letter
to A4, or change the ruler bar units from pica to inches, when they restart
Word the changes are back to default.

How can I rectify this please?

Thanks,

Troy
 
C

Charles Kenyon

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.
See also http://www.adobe.com/support/techdocs/331259.html.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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