Clear Entourage Cache - everything!

[Holytechie]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

I am using Entourage 2008 with Exchange Server 2003. Entourage is continually corrupting my Exchange calendar. It duplicates calendar entries, puts back entries that have been deleted or modified by my assistant or through OWA or Outlook, and is generally creating havock.

I would prefer to run Entourage in a non-cached mode as I can with Outlook, but failing that, is there anyway to clear its local cache and force it to resync with Exchange (downloading from Exchange and overwriting whatever it thinks to be the current version of the truth)? If not, I will have to uninstall it and rely on OWA.

I have found what looks like cache files under: users/me/library/cahces/metadata/microsoft entourage/2008/main identity/0T/0B/0M/1K and deleted those, but to no effect. They re-appear immediately and the corruption continues.

 

[William Smith]

I would prefer to run Entourage in a non-cached mode as I can with
Outlook, but failing that, is there anyway to clear its local cache
and force it to resync with Exchange (downloading from Exchange and
overwriting whatever it thinks to be the current version of the
truth)? If not, I will have to uninstall it and rely on OWA.

Entourage only works in cached mode. You can not change this.

You can clear its Exchange account cache by right-clicking or
Control-clicking the account name in your folder list on the left,
selecting Folder Properties and clicking the Empty button. Likewise, you
can do this on a per folder basis as well.

I have found what looks like cache files under:
users/me/library/cahces/metadata/microsoft entourage/2008/main
identity/0T/0B/0M/1K and deleted those, but to no effect. They
re-appear immediately and the corruption continues.

These are not your Exchange cache files but rather the Spotlight cache
files. Do not delete these or you will have difficulty finding messages
quickly in Entourage 2008.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>