clicking crop button with text selected crashes Word 2000

K

KumbiaKid

When editing a document with text and pictures, if I click the crop button
when text (rather than a picture) is selected, Word crashes. Obviously, I
can't "crop" text and that happens when I have mistakenly selected text, but
Word shouldn't crash. Any ideas how to prevent that (other than the obvious
be sure a picture is selected)? I see this as a bug, but have no idea how to
report a bug to MS. I'm using Word 2000 (9.0.3821 SR-1) -- same result on
several different computers.
 
B

Bob Buckland ?:-\)

Hi Kid,

Unfortunately MS Office 2000 is no longer being reviewed
or updated for buglets by Microsoft.
http://support.microsoft.com/lifecycle.

However, I wasn't able to reproduce this problem.
When selecting only text or even text plus an
inline picture the 'crop tool' on the
Picture toolbar remains greyed out.

If you start a new, blank document can you create this
condition in the new document? If so, what are the steps?

========
When editing a document with text and pictures, if I click the crop button
when text (rather than a picture) is selected, Word crashes. Obviously, I
can't "crop" text and that happens when I have mistakenly selected text, but
Word shouldn't crash. Any ideas how to prevent that (other than the obvious
be sure a picture is selected)? I see this as a bug, but have no idea how to
report a bug to MS. I'm using Word 2000 (9.0.3821 SR-1) -- same result on
several different computers. >>
 
K

KumbiaKid

Hi Bob,
Thanks for the prompt response. I have to apologize because I mis-stated
the problem slightly (it's my wife who encounters this all the time). The
sequence is:
1. select a picture
2. click the crop button
3. while holding down the ALT key (which allows smooth sizing), accidentally
click on text with the crop tool.
4. Word crashes.
 
B

Bob Buckland ?:-\)

Hi Kid,

Hmmm, still can't duplicate the problem (also not sure how
you accidentally click on text while crop tool is active unless
you're dragging the crop marker outside of the boundary of the
graphic).

This is in a brand new document?

How is the graphic inserted in Word and what layout choice is
applied to it (inline with text, square wrap, etc).

Are there any add-ins in Word? (If you use Start=>Run and
type Winword.exe /a
does Word behave the same?

The AltKey is likely overriding the Draw=>Grid=>Snap
settings from the Word Drawing toolbar.

What zoom magnification and view are you working in?

==========
Hi Bob,
Thanks for the prompt response. I have to apologize because I mis-stated
the problem slightly (it's my wife who encounters this all the time). The
sequence is:
1. select a picture
2. click the crop button
3. while holding down the ALT key (which allows smooth sizing), accidentally
click on text with the crop tool.
4. Word crashes. >>
 
K

KumbiaKid

Hi again Bob,
It seems this problem rears its ugly self only in circumstances far more
restricted than I imagined. I can't seem to replicate the problem in a new
document myself. I've carefully set the parameters of the picture to be
exactly the same as in the problem documents. We have around 225 one-page
documents, all based on the same template which has all of the text in tables
and a number of pictures on each page. You are correct as to how we
accidentally click on text with the crop tool active -- it happens when we
aim for the sizing handle at the side of a picture and click just outside the
border of the picture, but in all my tests with new documents as soon as I
click on text (in or out of tables), the crop tool disappears and the text is
selected without drama. We use a macro I wrote to insert the pictures, then
another macro to set the properties of the picture and a third macro to draw
a black border around the picture. I've used all these in test documents and
can't cause the failure. While fiddling with it today, I forced the failure
in an existing document and submitted the error report to MS and received an
indication that this error may be corrected in Office SR3 which I haven't
installed because I don't like what it does to Outlook. I think at this
stage, I'll thank you for your responses and interest and say we'll either
live with it or install SR3 and see if that fixes it, and leave this
discussion thread where it is. If in the future, I discover the precise
conditions that cause the problem, I'll start a new thread with all the
details. So, thanks again, but let's let it rest for now.
 
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