clicking on send/receive crashes outlook (2003)

B

BillR [MVP]

Any specific error message?
Try a new profile via the mail icon in control panel.
 
M

m ruhany

Thanks Bill ....It worked.
I also found out that this problem happens because of corrupted OAB.
Downloading new Address Book through Tools-Send And Receive-Download Address
Book will work as well.
 
E

Eric

I have been reading this thread but, it seems like a lot of information is
missing. Can you fill in the blanks?
 
B

Brian

I'm having this same problem. Outlook crashes when hitting send/receive.
All other PST file functionality is there...delete, move, copy, read, etc.
I've re-installed Outlook 2003 and run scanpst.exe a couple of times. No
changes. This happened all of a sudden and without warning.
 
B

Brian Tillman

Brian said:
I'm having this same problem. Outlook crashes when hitting
send/receive. All other PST file functionality is there...delete,
move, copy, read, etc. I've re-installed Outlook 2003 and run
scanpst.exe a couple of times. No changes. This happened all of a
sudden and without warning.
Click to expand...

If this were happening to me, I'd first locate the SRS file in
%AppData%\Microsoft\IOutlook and rename or delete it (with Outlook closed),
restart Outlook to recreate the file, and then tailor the send/receive
settings as they had been. If that didn't work, I't create a new mail
profile.
 
S

Steve

I'm having the same problem. The error message I get reads: "Unable to
complete the operation. A fatal error has occurred in Outlook". The the error
reporting dialog box shows up. Outlook quits & restarts.
I'm not sure I understand the fix for the problem from the preceeding
thread. Are we saying that my contacts list is corrupted?
Steve Miller
 
M

Marleneburton

Please:
I really need help with this. But your information is too general. I don't
know the steps involved in doing any of the things you suggest.

My outlook 2003 and my internet explorer 7 have not worked properly for
about 10 days now. I am desperate. I have to get important mail out. It is
large and I need to prove it has been recieved.
 
M

Marleneburton

I agree with Eric. How do you do this. What are the steps. What happens if I
create a new profile. How do I retreive the letter I spent 2 weeks writing -
it crashed on the way out. Now its not in the sent box and not in the out box
 
M

Marleneburton

Brian: I have read your advice many times before. It is usually so helpfull.
But please remember to put the steps in. I don't understand how to do any of
this and this is my mail. I am very worried about losing any of it.
 
R

Roady [MVP]

Where do you get stuck?
He even tells you were the file is. You can put the location he gave
directly in the Address Bar in your Explorer.



-----
 
B

Brian Tillman

Marleneburton said:
Brian: I have read your advice many times before. It is usually so
helpfull. But please remember to put the steps in. I don't understand
how to do any of this and this is my mail. I am very worried about
losing any of it.
Click to expand...

I gave you the folder path to examine. Do you find it hard to use Windows
Explorer? Open Windows Explorer. Enter the path I wrote (i.e.,
%AppData%\Microsoft\IOutlook) in the Address field and click Go. You should
see a file there whose extension is ".srs". Select it and delete it.
 
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