Clip Art Gallery not working

[tmullin_90]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

My clip art gallery is not working it won't add clip art packages that I've download from the microsoft site or that I have on my computer. It crashes everytime I open it up.

I've downloaded the latest update but that doesnt seem to help at all.

Any suggestions?

 

[cathy farrar]

My Clip Art Gallery database in Office 2004 on my MacBook Pro running the latest Leopard failed. After I downloaded some clips from the online clip gallery, I attempted to add them to the gallery. Now whenever I attempt to add clip art to a Office 2004 app the message appears: Attempt to open database file Clip Gallery User Database failed. I use the Glip Gallery all the time, so this is difficult. How do I repair the clip gallery database?

 

[User2k]

I had the same problem. I opened the ~Microsoft Office
2008/Office/Media/Clipart/Personal folder and moved everything in it to the
trash. I'm not sure, but it could've been the .wmf files in it. Anyway, now
all is well.

 

[Cathy Farrar]

I also moved the clip gallery user database file from the Microsoft Office 2004/Clipart/Clip Art folder to my desktop. Then clip gallery opened. I did try to download from the MS clip art site a bunch of .mpf files and I was unsuccessful getting them into the gallery. Only renaming the extensionless "clipart" download to have a .cil extension makes it possible to add downloaded art to the gallery. Recently almost all clip art online is .mpf extension so I can't use the online clip art.

 

[Eric Waldbaum [MSFT]]

Thank you for reporting this information and we have been investigating this
behavior. As mentioned, removing the contents of the Personal folder is a
workaround. Sorry for any inconvenience.

-Eric
MacOffice Testing
Microsoft

--

 

[Eric Waldbaum [MSFT]]

Hi Cathy,
You should be able to use online clip art downloaded from a Mac web
browser where clip art downloads with a .cil extension. The .mpf extension
appears to occur when downloading from a Windows web browser. Is this the
behavior you're seeing too?

Thanks,
Eric
MacOffice Testing
Microsoft

 

[Margarita María Rigó-Van Deyl]

Hi all,

I had the same problem. I downloaded a whole bunch of clipart and then when I went to open my clipart it crashed! I moved my 'personal' clipart folder to my desktop and now it's fine. I also suspect it has to do with .wmf files....some must be corrupt. Also, download clipart using Safari....NOT Firefox. For some reason Firefox doesn't actually dowload clipart...it's a blank file. Hope this helps!

 

[cathy farrar]

Eric and others,
I download clip art using Firefox 2.0.13. I also have tried Safari. I haven't tried the antique Windows Explorer for Mac. In Safari and Firefox the clips download either with no extension (if I rename with with .cil extension, it adds itself to the gallery) or with .mpf extension. No matter what I do to the .mpf clips, they will not add to the clip art gallery. I think some clips (maybe the older ones in the MS Clip Art site) use no extension, and others use the .mpf. I find if I choose one clip at a time, some have no extension (so I can rename to .cil)
BTW my original post in this thread related to "unable to access the clip art database" - I fixed this by trashing the "clip art package" in the clip art folder.

 

[Eric Waldbaum [MSFT]]

Hi Cathy,
I'm glad you were able to resolve the "unable to access the clip art
database" issue. We have been investigating issues that might occur with
the clip art database. I'm still not getting .mpf clip art when I download
on my Mac. Could you please let me know what machine you're using to
download clip art (PPC or Intel Mac, OS 10.4.11 or 10.5.2)? Also, is the
web browser in the Mac or Windows environment (maybe under a program like
Parallels)? Can you point to the file location(s) where you get the .mpf
extension (even though the website is dynamic)? Like if the "Good Luck"
clip art had the .mpf extension I'd say:

Go to: http://office.microsoft.com/en-us/clipart/default.aspx then the
Special Occasions category then Page 6 where the clip art with the words
"Good Luck" are in a circle.

Thanks,
-Eric
MacOffice Testing
Microsoft

P.S. If you had Office 2004, did this occur there for you too?

---

 

[rswc90]

Hi Cathy,
I'm glad you were able to resolve the "unable to access the clip art
database" issue. We have been investigating issues that might occur with
the clip art database. I'm still not getting .mpf clip art when I download
on my Mac. Could you please let me know what machine you're using to
download clip art (PPC or Intel Mac, OS 10.4.11 or 10.5.2)? Also, is the
web browser in the Mac or Windows environment (maybe under a program like
Parallels)? Can you point to the file location(s) where you get the .mpf
extension (even though the website is dynamic)? Like if the "Good Luck"
clip art had the .mpf extension I'd say:

Go to: http://office.microsoft.com/en-us/clipart/default.aspxthen the
Special Occasions category then Page 6 where the clip art with the words
"Good Luck" are in a circle.

Thanks,
-Eric
MacOffice Testing
Microsoft

Here's another thing that happens -- I have Office 2008 and even after
I trashed my "personal" folder, when I download the clipart to my
desktop, rename it with .cil and open it, it DOES import. BUT... It
does not keep the descriptions for the art -- so searching a topic or
theme is useless. I have to walk through each category line by line to
look at the pictures. Any thoughts on that? Thanks