Clip art is not getting online clips

[Mike]

If am having this problem on one PC. When I do a search (in Word also), I
only get limited results. For isntance, if I search for "heart", I get 2
responses. On my other PCs, I get dozens of hits, and all of the other
pictures (except for those 2)have a small globe in the corner. I assume that
means it did a search online and pulled these results. If I look at the
properties for all of these others, they are all located in the Temporary
Internet Files folders, not in the Microsoft Office/Media folder.

Can anyone tell me how to get Office to pull the rest of these pics?

Thanks,
Mike

 

[Mary Sauer]

Be certain you are online. Empty your temp cache, in Internet Explorer, tools,
Internet Options, delete files.


Clip2002: Search Returns Improper File Type or No Results (This is relevant to
2003 as well)
http://support.microsoft.com/kb/293424

 

[Mike]

Thanks for the feedback. The PC is always connected to the Internet and I
tried clearing the temp files, but the search results are the same. It
doesn't even seem to be trying to search outside the program. Is there a
setting that would allow or prevent this?

Thanks,
Mike

 

[Ed Bennett]

Thanks for the feedback. The PC is always connected to the Internet and I
tried clearing the temp files, but the search results are the same. It
doesn't even seem to be trying to search outside the program. Is there a
setting that would allow or prevent this?

Have you tried Help > Customer Feedback Options > Online Content?

 

[Mike]

Thanks again for responding. Yes, I have.
Problem resolved. I know this was checked at some point recently, but I
just thought to check where the Clip Art was pulling from again. Like I
said, I know this was set to pull form "All Collections", but somehow that
got reduced. Once I changed the "Search In" option to "All Collections" from
the search window (Insert -> Pictures -> Clip Art), it pulled everything I
was looking for.

Thank you all for your help.
Mike