Clip Organizer Problems

[SLPaul]

I recently upgraded 200 computers from Office XP to Office 2007.
On many of them, there is no Clipart. In the Clip Organizer, My
Collection doesn't even show up.

I have tried to run the Add Clips to Organizer, Automatically but the
next dialogue box doesn't show up, so it doesn't run and doesn't ask
me where to look for clipart.

Physically, all of the clipart is still on the system.

I have tried reloading the clipart for the Media CD in Office XP.
I have done a detect and repair from within Word and from within the
Clip Organizer as well, but these still did not solve the problem.

If I am in the Clip Organizer, the only Collection that shows up is
Web Collection but if I click on it I get a message "Failed to Browse
Collection. Class not registered. Error Code 0x80040154"

Any ideas?

Thanks

 

[Mary Sauer]

Might look at your MDAC components.
You receive a "Clip Organizer Cannot Complete the Operation" error message when
you try to start Clip Organizer
http://support.microsoft.com/default.aspx?scid=KB;EN-US;302375

 

[SLPaul]

I found your post elsewhere about this and I am using MDAC 2.6 but the
problem still exists.

The weird part is that all 200 computers have the exact same image
(from Altiris).
In one lab alone there are 30 computers - on 2 of them the clipart
works fine, on the other 28 it doesn't show up and I can't have it
automatically add.

Would going to MDAC 2.8 help at all?

 

[Mary Sauer]

You could have mismatched components. The MDAC is at 2.8, I would think you need
to upgrade.
Use the component checker.
MDAC Utility: Component Checker
http://www.microsoft.com/downloads/...f6-4a21-4b43-bf53-14332ef092c9&DisplayLang=en

How to add clip art to Clip Organizer in a 2007 Office system and in Office 2003
http://support.microsoft.com/kb/897754/en-us

I'm not sure this will help...

How administrators can use Office policy templates together with the Group
Policy settings of Windows
http://support.microsoft.com/kb/924617/en-us

Are your users able to use the ActiveX control?

--
Mary Sauer MSFT MVP
http://office.microsoft.com/


I found your post elsewhere about this and I am using MDAC 2.6 but the
problem still exists.

The weird part is that all 200 computers have the exact same image
(from Altiris).
In one lab alone there are 30 computers - on 2 of them the clipart
works fine, on the other 28 it doesn't show up and I can't have it
automatically add.

Would going to MDAC 2.8 help at all?

 

[SLPaul]

I ran the component checker on two computers - 1 where the clipart
works, 1 where it doesn't.
Both come up with MDAC 2.8 SP1 on Windows XP SP2.

As I have said, I have tried to "Add Clips to Collections - Automatic"
but this doesn't work.
On a "good" system, after you select this option, it comes up with
another dialogue box and a choice about where to search. On a "bad"
system, that dialogue box never comes up.

Yes, the users are able to use Active X.

I have tried all of this stuff as the administrator as well and there
is no change.

 

[Mary Sauer]

There is a series of articles here, although it says 2002, the Organizer hasn't
changed much.

Microsoft Clip Organizer 2002 Frequently Asked Questions
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OffClipOrg2002

How to add clip art to Clip Organizer in a 2007 Office system and in Office 2003
http://support.microsoft.com/kb/897754/en-us

Have you tried registering the .dll?

Start, Run, Type
REGSVR32 OLE32.DLL


--
Mary Sauer MSFT MVP
http://office.microsoft.com/


I ran the component checker on two computers - 1 where the clipart
works, 1 where it doesn't.
Both come up with MDAC 2.8 SP1 on Windows XP SP2.

As I have said, I have tried to "Add Clips to Collections - Automatic"
but this doesn't work.
On a "good" system, after you select this option, it comes up with
another dialogue box and a choice about where to search. On a "bad"
system, that dialogue box never comes up.

Yes, the users are able to use Active X.

I have tried all of this stuff as the administrator as well and there
is no change.