"collecting data via email" when recipient uses Hotmail or Yahoo

[darren]

I have used feature and it works great if recipeint submits via Outlook to my
Outlook 2007, however I am not able to utilize the features with emails
recieved back from Yahoo Mail or Microsoft Hotmail, even though "your
recipients oneed only have an e-mail client program that accepts HTML" p. 304.

I recieve the submitted form but it fails to update the table even if I try
the button, unless of course the email is recieved from a Outlook based email
recipient.

Am I alone with this problem or does it actually work with Hotmail and Yahoo?

Our school would benefit greatly from this feature and it is the primary
reason we purchased the 2007 upgrade. Do you have any ideas?

 

[Douglas J. Steele]

AFAIK, it only works with Outlook.

p. 304 in what book?

 

[Jeff Conrad [MSFT]]

See the Caution we list on the bottom of page 325:

"If you're using an HTTP-based e-mail system such as MSN or Hotmail, your new messages arrive in the
Inbox for your e-mail account, not the primary Inbox in Outlook. You'll have to move the messages to
your Outlook Inbox and process them manually by opening each message and clicking the Export To
Access button on the message Ribbon."

Source: Microsoft Office Access 2007 Inside Out

Does the table still not update if you follow those steps?

--
Jeff Conrad - Access Junkie - MVP Alumnus
SDET II - Access Test Team - Microsoft Corporation

Co-author - Microsoft Office Access 2007 Inside Out
Presenter - Microsoft Access 2007 Essentials
http://www.accessmvp.com/JConrad/accessjunkie.html
Access 2007 Info: http://www.AccessJunkie.com

 

[darren]

Thanks for the response, I was beginning to lose hope on this issue. Can you
give me the link to the newsgroup, I have used so many?

I understand your suggestion as I am familiar with manually processing
replies using the Export to Access button and I am able to get the Yahoo and
Hotmail replies in the Access Data Collection Replies folder, however I get
an error when the recipient is not using Outlook when I try to update. I can
actually "see" the completed form with the data from the recipient, (it looks
identical to replies from Outlook) however it won't automatically update or
manually update.

I have examined the HTML code of the recipient email from Outlook and
compared it with the HTML code from Yahoo and Hotmail recipients and noticed
small differences. I have also posted this issue in Outlook 2007 forums with
no useful feedback. I have tried it on a school network computer and also my
own laptop (without network complications) with the same results.

 

[darren]

Microsoft Office Access 2007 Inside Out

AFAIK, it only works with Outlook.

p. 304 in what book?

--
Doug Steele, Microsoft Access MVP

(no private e-mails, please)





.

 

[Douglas J. Steele]

Yeah, I figured as much when Jeff Conrad (one of the authors) jumped in!