Color properties on monitor change from 32 to 8 bit when using Out

[LoraB]

About 2 weeks ago I started getting a black screen when I clicked a link
using Outlook to go to any other program - MS or not (Excel, Explorer, Word,
Adobe, etc.). The screen will flash black and then the program starts using
the 8-bit color property. I have to then minimize the program, right click on
the desktop screen and change the properties back to 32. I thought it was the
video card going bad so I replace it and the problem still exists. When I go
into the programs without clicking on an attachment in an e-mail, they are
fine. It sounds like an Outlook file may be corrupt. Does anyone have any
idea? How do I find out what the original file should be?

 

[Roady [MVP]]

See if this applies to you;
http://www.msoutlook.info/question/334

Considering it happens when trying to open an attachment, I suspect your
virus scanner is causing this.
Uninstall this integration part of your virus scanner and try again; you'd
still be sufficiently protected by your on-access scanner part of the virus
scanner. For more details see;
http://www.msoutlook.info/question/20