Conditional Formatting advanced view settings disabled / grayed out

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a_gunslinger

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For some reason, we have a couple users running Outlook 2010 thru Exchange (non cached mode) whose Conditional Formating Option is grayed out and not avaialble.

This is under View > View Settings > Advanced View Settings: Messages Window.

Filter and Conditional Formatting are disbaled in that screen of options. Any idea how to re-enable them?

RESET Current View did not work (and caused great anger when it wiped out thier view settings they had set ;^)
 

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