Connect via modem when Outlook is offline does not work Outlook 2002

[Nigel Freeney]

Hi,

I have recently discovered a problem with Outlook 2002. When I am connected
to a network I would like to be able to send and receive automatically. When
I am not connected to the network I would like the Dial-up dialog to pop up
when I click send/receive. This worked in Outlook 2000 but when I upgraded
to Outlook 2002. All my settings appear correct. This was the same in the
original installation and after updating to SP3. I have also made sure that
IE6 is not in offline mode.

I have each email account set to Connect via modem when Outlook is offline -
as I have for IE6.
When I click Send/Receive I get the following error message for each
account:

Task 'mail.domain - Sending and Receiving' reported error (0x800CCC0D) :
'Unable to find the e-mail server. Please verify the server information in
your account properties.'

This is driving me nuts so any help would be greatly appreciated.

Thanks,

Nigel

 

[Russ Valentine [MVP-Outlook]]

You need to understand that Outlook does not know your Internet connection
status unless you tell it. So Outlook will poll any time you tell it to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook 2000 did.
Examine those options. Post back if you can't figure them out. Remember that
whether your dial up connection prompts you is an OS setting, not an Outlook
setting.

 

[Nigel Freeney]

Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set each
account to dial the ISP using the default Dial-up connection when the laptop
is not connected to a network. This is in Tools | email accounts | view or
change existing accounts | change | more settings.... button | Connection
tab

When I click on Send/Receive Outlook should identify that I am not connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after send and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I was to try
and open IE6 and link to a site the Dial-up dialogue does pop up as
expected.

Thanks,

Nigel

You need to understand that Outlook does not know your Internet connection
status unless you tell it. So Outlook will poll any time you tell it to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook 2000 did.
Examine those options. Post back if you can't figure them out. Remember that
whether your dial up connection prompts you is an OS setting, not an Outlook
setting.
--
Russ Valentine
[MVP-Outlook]

Hi,

I have recently discovered a problem with Outlook 2002. When I am connected
to a network I would like to be able to send and receive automatically. When
I am not connected to the network I would like the Dial-up dialog to pop up
when I click send/receive. This worked in Outlook 2000 but when I upgraded
to Outlook 2002. All my settings appear correct. This was the same in the
original installation and after updating to SP3. I have also made sure that
IE6 is not in offline mode.

I have each email account set to Connect via modem when Outlook is offline -
as I have for IE6.
When I click Send/Receive I get the following error message for each
account:

Task 'mail.domain - Sending and Receiving' reported error (0x800CCC0D) :
'Unable to find the e-mail server. Please verify the server information in
your account properties.'

This is driving me nuts so any help would be greatly appreciated.

Thanks,

Nigel

 

[Milly Staples [MVP - Outlook]]

Are you connecting to the domain using Exchange? If yes, what happens if
you set your Exchange properties to "manually detect connection status"?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Nigel Freeney
asked:

| Hi,
|
| I have recently discovered a problem with Outlook 2002. When I am
| connected to a network I would like to be able to send and receive
| automatically. When I am not connected to the network I would like
| the Dial-up dialog to pop up when I click send/receive. This worked
| in Outlook 2000 but when I upgraded to Outlook 2002. All my settings
| appear correct. This was the same in the original installation and
| after updating to SP3. I have also made sure that IE6 is not in
| offline mode.
|
| I have each email account set to Connect via modem when Outlook is
| offline - as I have for IE6.
| When I click Send/Receive I get the following error message for each
| account:
|
| Task 'mail.domain - Sending and Receiving' reported error
| (0x800CCC0D) : 'Unable to find the e-mail server. Please verify the
| server information in your account properties.'
|
| This is driving me nuts so any help would be greatly appreciated.
|
| Thanks,
|
| Nigel

 

[Russ Valentine [MVP-Outlook]]

Outlook invokes dial up connections differently than IE and will not follow
the preferences you set for IE unless you select the "IE or third party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set each
account to dial the ISP using the default Dial-up connection when the laptop
is not connected to a network. This is in Tools | email accounts | view or
change existing accounts | change | more settings.... button | Connection
tab

When I click on Send/Receive Outlook should identify that I am not connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after send and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I was to try
and open IE6 and link to a site the Dial-up dialogue does pop up as
expected.

Thanks,

Nigel

You need to understand that Outlook does not know your Internet connection
status unless you tell it. So Outlook will poll any time you tell it to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook 2000 did.
Examine those options. Post back if you can't figure them out. Remember that
whether your dial up connection prompts you is an OS setting, not an Outlook
setting.
--
Russ Valentine
[MVP-Outlook]

Hi,

I have recently discovered a problem with Outlook 2002. When I am connected
to a network I would like to be able to send and receive

automatically.
When

I am not connected to the network I would like the Dial-up dialog to

pop
up

when I click send/receive. This worked in Outlook 2000 but when I upgraded
to Outlook 2002. All my settings appear correct. This was the same in the
original installation and after updating to SP3. I have also made sure that
IE6 is not in offline mode.

I have each email account set to Connect via modem when Outlook is offline -
as I have for IE6.
When I click Send/Receive I get the following error message for each
account:

Task 'mail.domain - Sending and Receiving' reported error (0x800CCC0D) :
'Unable to find the e-mail server. Please verify the server

information

in

 

[Nigel Freeney]

Hi Milly,

No I am not using exchange.

Thanks,

Nigel

 

[Nigel Freeney]

Hi Russ,

I included the information about IE to pre-empt likely questions from anyone
kind enough to help. Unfortunately I missed out the final line from the
settings for each email account
Tools | email accounts | view or change existing accounts | change | more
settings.... button | Connection tab | Connect via modem when Outlook is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will not follow
the preferences you set for IE unless you select the "IE or third party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set each
account to dial the ISP using the default Dial-up connection when the laptop
is not connected to a network. This is in Tools | email accounts | view or
change existing accounts | change | more settings.... button | Connection
tab

When I click on Send/Receive Outlook should identify that I am not connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after send and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I was to try
and open IE6 and link to a site the Dial-up dialogue does pop up as
expected.

Thanks,

Nigel

You need to understand that Outlook does not know your Internet connection
status unless you tell it. So Outlook will poll any time you tell it to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook 2000 did.
Examine those options. Post back if you can't figure them out.

Remember
that

whether your dial up connection prompts you is an OS setting, not an Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
Hi,

I have recently discovered a problem with Outlook 2002. When I am
connected
to a network I would like to be able to send and receive automatically.
When
I am not connected to the network I would like the Dial-up dialog to pop
up
when I click send/receive. This worked in Outlook 2000 but when I upgraded
to Outlook 2002. All my settings appear correct. This was the same

in
the

original installation and after updating to SP3. I have also made sure
that
IE6 is not in offline mode.

I have each email account set to Connect via modem when Outlook is
offline -
as I have for IE6.
When I click Send/Receive I get the following error message for each
account:

Task 'mail.domain - Sending and Receiving' reported error

(0x800CCC0D)

: information

 

[Russ Valentine [MVP-Outlook]]

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

I included the information about IE to pre-empt likely questions from anyone
kind enough to help. Unfortunately I missed out the final line from the
settings for each email account
Tools | email accounts | view or change existing accounts | change | more
settings.... button | Connection tab | Connect via modem when Outlook is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will not follow
the preferences you set for IE unless you select the "IE or third party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set each
account to dial the ISP using the default Dial-up connection when the laptop
is not connected to a network. This is in Tools | email accounts |

view

or

change existing accounts | change | more settings.... button | Connection
tab

When I click on Send/Receive Outlook should identify that I am not connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after send and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I was to try
and open IE6 and link to a site the Dial-up dialogue does pop up as
expected.

Thanks,

Nigel
You need to understand that Outlook does not know your Internet connection
status unless you tell it. So Outlook will poll any time you tell it to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook

2000
did.

Examine those options. Post back if you can't figure them out. Remember
that
whether your dial up connection prompts you is an OS setting, not an
Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
Hi,

I have recently discovered a problem with Outlook 2002. When I am
connected
to a network I would like to be able to send and receive automatically.
When
I am not connected to the network I would like the Dial-up dialog

to
pop

up
when I click send/receive. This worked in Outlook 2000 but when I
upgraded
to Outlook 2002. All my settings appear correct. This was the same in
the
original installation and after updating to SP3. I have also made sure
that
IE6 is not in offline mode.

I have each email account set to Connect via modem when Outlook is
offline -
as I have for IE6.
When I click Send/Receive I get the following error message for each
account:

Task 'mail.domain - Sending and Receiving' reported error

(0x800CCC0D)

:
'Unable to find the e-mail server. Please verify the server information
in
your account properties.'

This is driving me nuts so any help would be greatly appreciated.

Thanks,

Nigel

 

[Nigel Freeney]

Hi Russ,

Yes =)

I still cannot get Outlook 2002 to bring up the dial-up dialog box when I am
not connected to anetwork and click on Send/Receive despite having the
"Connect via modem when Outlook is offline" option ticked in the individual
email account settings. In Outlook 2000 it could tell that Outlook was
offline if their was no active connection. A work around for this appears to
manually clicking on

File | Work Offline

Is this a new feature (!!?) or a bug?

Thanks,

Nigel

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

I included the information about IE to pre-empt likely questions from anyone
kind enough to help. Unfortunately I missed out the final line from the
settings for each email account
Tools | email accounts | view or change existing accounts | change | more
settings.... button | Connection tab | Connect via modem when Outlook is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will not follow
the preferences you set for IE unless you select the "IE or third party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set each
account to dial the ISP using the default Dial-up connection when the
laptop
is not connected to a network. This is in Tools | email accounts |

view

or
change existing accounts | change | more settings.... button | Connection
tab

When I click on Send/Receive Outlook should identify that I am not
connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after send and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I was

to
try

and open IE6 and link to a site the Dial-up dialogue does pop up as
expected.

Thanks,

Nigel
You need to understand that Outlook does not know your Internet
connection
status unless you tell it. So Outlook will poll any time you tell

it
to

unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook 2000
did.
Examine those options. Post back if you can't figure them out. Remember
that
whether your dial up connection prompts you is an OS setting, not an
Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
Hi,

I have recently discovered a problem with Outlook 2002. When I am
connected
to a network I would like to be able to send and receive
automatically.
When
I am not connected to the network I would like the Dial-up

dialog

to same
in made
sure

 

[Russ Valentine [MVP-Outlook]]

Outlook 2002 changed the way it invokes dial up connections. It is not
optimized for dial up connections. It has been years since I tested it, but
I seem to recall that forcing a prompt for all dial up connections at the OS
level would work. I have no way to confirm that any longer.
Did you try it?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Yes =)

I still cannot get Outlook 2002 to bring up the dial-up dialog box when I am
not connected to anetwork and click on Send/Receive despite having the
"Connect via modem when Outlook is offline" option ticked in the individual
email account settings. In Outlook 2000 it could tell that Outlook was
offline if their was no active connection. A work around for this appears to
manually clicking on

File | Work Offline

Is this a new feature (!!?) or a bug?

Thanks,

Nigel

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

I included the information about IE to pre-empt likely questions from anyone
kind enough to help. Unfortunately I missed out the final line from the
settings for each email account
Tools | email accounts | view or change existing accounts | change | more
settings.... button | Connection tab | Connect via modem when Outlook is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will not
follow
the preferences you set for IE unless you select the "IE or third party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set
each
account to dial the ISP using the default Dial-up connection when the
laptop
is not connected to a network. This is in Tools | email accounts | view
or
change existing accounts | change | more settings.... button |
Connection
tab

When I click on Send/Receive Outlook should identify that I am not
connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after send and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I

was

to

tell

it

not

an

Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
Hi,

I have recently discovered a problem with Outlook 2002. When I am
connected
to a network I would like to be able to send and receive
automatically.
When
I am not connected to the network I would like the Dial-up

dialog

to
pop
up
when I click send/receive. This worked in Outlook 2000 but

when

I

Outlook

is for
each

 

[Nigel Freeney]

Hi Russ,

How would I do that at the OS level aside from setting it IE 6 and Outlook?

Thanks,

Nigel

Outlook 2002 changed the way it invokes dial up connections. It is not
optimized for dial up connections. It has been years since I tested it, but
I seem to recall that forcing a prompt for all dial up connections at the OS
level would work. I have no way to confirm that any longer.
Did you try it?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Yes =)

I still cannot get Outlook 2002 to bring up the dial-up dialog box when

I

am
not connected to anetwork and click on Send/Receive despite having the
"Connect via modem when Outlook is offline" option ticked in the individual
email account settings. In Outlook 2000 it could tell that Outlook was
offline if their was no active connection. A work around for this

appears

to
manually clicking on

File | Work Offline

Is this a new feature (!!?) or a bug?

Thanks,

Nigel

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

I included the information about IE to pre-empt likely questions from
anyone
kind enough to help. Unfortunately I missed out the final line from the
settings for each email account
Tools | email accounts | view or change existing accounts | change | more
settings.... button | Connection tab | Connect via modem when

Outlook

is

offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will not
follow
the preferences you set for IE unless you select the "IE or third party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have set
each
account to dial the ISP using the default Dial-up connection

when
the

laptop
is not connected to a network. This is in Tools | email accounts |
view
or
change existing accounts | change | more settings.... button |
Connection
tab

When I click on Send/Receive Outlook should identify that I am not
connected
to the network and then bring up the dial-up dialog so I can connect,
send/receive, then disconnect if I have the disconnect after

send
and

receive option clicked.

The problem is that the dial-up dialogue is not appearing. If I

was

to
try
and open IE6 and link to a site the Dial-up dialogue does pop up as
expected.

Thanks,

Nigel
You need to understand that Outlook does not know your Internet
connection
status unless you tell it. So Outlook will poll any time you

tell

it
to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook
2000
did.
Examine those options. Post back if you can't figure them out.
Remember
that
whether your dial up connection prompts you is an OS setting,

not

an
Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
Hi,

I have recently discovered a problem with Outlook 2002. When

I
am

connected
to a network I would like to be able to send and receive
automatically.
When
I am not connected to the network I would like the Dial-up dialog
to
pop
up
when I click send/receive. This worked in Outlook 2000 but

when

I
upgraded
to Outlook 2002. All my settings appear correct. This was

the
same

in
the
original installation and after updating to SP3. I have also made
sure
that
IE6 is not in offline mode.

I have each email account set to Connect via modem when

Outlook

is
offline -
as I have for IE6.
When I click Send/Receive I get the following error message for
each
account:

Task 'mail.domain - Sending and Receiving' reported error
(0x800CCC0D)
:
'Unable to find the e-mail server. Please verify the server
information
in
your account properties.'

This is driving me nuts so any help would be greatly appreciated.

Thanks,

Nigel

 

[Russ Valentine [MVP-Outlook]]

Assuming your OS is Windows XP:
Control Panel > Network Connections > Advanced > Dial up Preferences...>
Autodial > "Always ask me before Autodialing
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

How would I do that at the OS level aside from setting it IE 6 and Outlook?

Thanks,

Nigel

Outlook 2002 changed the way it invokes dial up connections. It is not
optimized for dial up connections. It has been years since I tested it, but
I seem to recall that forcing a prompt for all dial up connections at

the

OS
level would work. I have no way to confirm that any longer.
Did you try it?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Yes =)

I still cannot get Outlook 2002 to bring up the dial-up dialog box

when

I

am
not connected to anetwork and click on Send/Receive despite having the
"Connect via modem when Outlook is offline" option ticked in the individual
email account settings. In Outlook 2000 it could tell that Outlook was
offline if their was no active connection. A work around for this

appears

to
manually clicking on

File | Work Offline

Is this a new feature (!!?) or a bug?

Thanks,

Nigel

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

I included the information about IE to pre-empt likely questions from
anyone
kind enough to help. Unfortunately I missed out the final line

from
the

settings for each email account
Tools | email accounts | view or change existing accounts | change |
more
settings.... button | Connection tab | Connect via modem when

Outlook

is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will not
follow
the preferences you set for IE unless you select the "IE or third
party
dialer" option. Have you set your Dialing Preferences at the Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I

have
set

each
account to dial the ISP using the default Dial-up connection when
the
laptop
is not connected to a network. This is in Tools | email

accounts

|

view
or
change existing accounts | change | more settings.... button |
Connection
tab

When I click on Send/Receive Outlook should identify that I am not
connected
to the network and then bring up the dial-up dialog so I can
connect,
send/receive, then disconnect if I have the disconnect after send
and
receive option clicked.

The problem is that the dial-up dialogue is not appearing. If

I
was

to
try
and open IE6 and link to a site the Dial-up dialogue does pop

up
as

expected.

Thanks,

Nigel
You need to understand that Outlook does not know your Internet
connection
status unless you tell it. So Outlook will poll any time you tell
it
to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set them
accordingly. Outlook 2002 provides far more options than Outlook
2000
did.
Examine those options. Post back if you can't figure them out.
Remember
that
whether your dial up connection prompts you is an OS

setting,
not

an
Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
message
Hi,

I have recently discovered a problem with Outlook 2002.

When

I message
for

 

[Nigel Freeney]

Hi Russ,

That still doesn't solve the problem because it makes no attempt to dial
without manually making outlook Work Offline unlike Outlook 2000 which was
able to detect whether the machine was online or offline when Send/Receive
was used.

Thanks anyway,

Nigel

automatically

Assuming your OS is Windows XP:
Control Panel > Network Connections > Advanced > Dial up Preferences...>
Autodial > "Always ask me before Autodialing
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

How would I do that at the OS level aside from setting it IE 6 and Outlook?

Thanks,

Nigel

Outlook 2002 changed the way it invokes dial up connections. It is not
optimized for dial up connections. It has been years since I tested

it,
but

I seem to recall that forcing a prompt for all dial up connections at

the

OS
level would work. I have no way to confirm that any longer.
Did you try it?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Yes =)

I still cannot get Outlook 2002 to bring up the dial-up dialog box

when

I
am
not connected to anetwork and click on Send/Receive despite having the
"Connect via modem when Outlook is offline" option ticked in the
individual
email account settings. In Outlook 2000 it could tell that Outlook was
offline if their was no active connection. A work around for this appears
to
manually clicking on

File | Work Offline

Is this a new feature (!!?) or a bug?

Thanks,

Nigel

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

I included the information about IE to pre-empt likely questions from
anyone
kind enough to help. Unfortunately I missed out the final line from
the
settings for each email account
Tools | email accounts | view or change existing accounts |

change

|

more
settings.... button | Connection tab | Connect via modem when Outlook
is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and

will
not

follow
the preferences you set for IE unless you select the "IE or third
party
dialer" option. Have you set your Dialing Preferences at the
Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response. I have
set
each
account to dial the ISP using the default Dial-up connection when
the
laptop
is not connected to a network. This is in Tools | email

accounts

|
view
or
change existing accounts | change | more settings.... button |
Connection
tab

When I click on Send/Receive Outlook should identify that I

am
not

connected
to the network and then bring up the dial-up dialog so I can
connect,
send/receive, then disconnect if I have the disconnect after send
and
receive option clicked.

The problem is that the dial-up dialogue is not appearing.

If

I

pop

up

as
expected.

Thanks,

Nigel
You need to understand that Outlook does not know your Internet
connection
status unless you tell it. So Outlook will poll any time you
tell
it
to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set
them
accordingly. Outlook 2002 provides far more options than Outlook
2000
did.
Examine those options. Post back if you can't figure them out.
Remember
that
whether your dial up connection prompts you is an OS setting,
not
an
Outlook
setting.
--
Russ Valentine
[MVP-Outlook]
message
Hi,

I have recently discovered a problem with Outlook 2002.

When

I
am
connected
to a network I would like to be able to send and receive
automatically.
When
I am not connected to the network I would like the Dial-up
dialog
to
pop
up
when I click send/receive. This worked in Outlook 2000 but
when
I
upgraded
to Outlook 2002. All my settings appear correct. This

was
the

same
in
the
original installation and after updating to SP3. I have also
made
sure
that
IE6 is not in offline mode.

I have each email account set to Connect via modem when
Outlook
is
offline -
as I have for IE6.
When I click Send/Receive I get the following error message
for
each
account:

Task 'mail.domain - Sending and Receiving' reported error
(0x800CCC0D)
:
'Unable to find the e-mail server. Please verify the server
information
in
your account properties.'

This is driving me nuts so any help would be greatly
appreciated.

Thanks,

Nigel

 

[Russ Valentine [MVP-Outlook]]

Actually, no version of Outlook is able to detect Internet Connection
status.
This makes no sense. You claim Outlook will only try to dial when you make
it Work Offline? That is the opposite of the behavior I've seen.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

That still doesn't solve the problem because it makes no attempt to dial
without manually making outlook Work Offline unlike Outlook 2000 which was
able to detect whether the machine was online or offline when Send/Receive
was used.

Thanks anyway,

Nigel

automatically

Assuming your OS is Windows XP:
Control Panel > Network Connections > Advanced > Dial up Preferences...>
Autodial > "Always ask me before Autodialing
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

How would I do that at the OS level aside from setting it IE 6 and Outlook?

Thanks,

Nigel


Outlook 2002 changed the way it invokes dial up connections. It is not
optimized for dial up connections. It has been years since I tested it,
but
I seem to recall that forcing a prompt for all dial up connections

at
the

OS
level would work. I have no way to confirm that any longer.
Did you try it?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Yes =)

I still cannot get Outlook 2002 to bring up the dial-up dialog box when
I
am
not connected to anetwork and click on Send/Receive despite

having
the

"Connect via modem when Outlook is offline" option ticked in the
individual
email account settings. In Outlook 2000 it could tell that Outlook was
offline if their was no active connection. A work around for this
appears
to
manually clicking on

File | Work Offline

Is this a new feature (!!?) or a bug?

Thanks,

Nigel

So, do you still have a question?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

I included the information about IE to pre-empt likely questions
from
anyone
kind enough to help. Unfortunately I missed out the final line from
the
settings for each email account
Tools | email accounts | view or change existing accounts |

change

|
more
settings.... button | Connection tab | Connect via modem when
Outlook
is
offline.

Thanks,

Nigel

Outlook invokes dial up connections differently than IE and will
not
follow
the preferences you set for IE unless you select the "IE or third
party
dialer" option. Have you set your Dialing Preferences at the
Operating
system level to "Always ask before me before autodialing?"
--
Russ Valentine
[MVP-Outlook]
message
Hi Russ,

Thanks for the rapid reply.

I'm not sure I have made myself clear from your response.

I
have

set
each
account to dial the ISP using the default Dial-up connection
when
the
laptop
is not connected to a network. This is in Tools | email accounts
|
view
or
change existing accounts | change | more settings....

button

|

I

am

not
connected
to the network and then bring up the dial-up dialog so I can
connect,
send/receive, then disconnect if I have the disconnect after
send
and
receive option clicked.

The problem is that the dial-up dialogue is not appearing.

If

I
was
to
try
and open IE6 and link to a site the Dial-up dialogue does

pop

up
as
expected.

Thanks,

Nigel
message
You need to understand that Outlook does not know your
Internet
connection
status unless you tell it. So Outlook will poll any time you
tell
it
to
unless you have set Outlook to "Work Offline.".

You need to examine your Send/Receive Group settings and set
them
accordingly. Outlook 2002 provides far more options than
Outlook
2000
did.
Examine those options. Post back if you can't figure

them
out.

Remember
that
whether your dial up connection prompts you is an OS setting,
not
an
Outlook
setting.
--
Russ Valentine
[MVP-Outlook]

in 2002.
When have
also