Contact Folder / Address Book problem

[Alex Kazura]

A user in a remote office has an unusual problem. Contacts and contact lists
show in the address book, but not in the Contacts folder. If you select a
contact in the address book and try to add it to Contacts, it says that the
contact already exists. If you search for the contact in Contacts, the search
comes up empty. This is Outlook 2007 with an Exchange 2003 mailbox. There are
no personal folders configured. Any ideas or suggestions?

 

[Diane Poremsky [MVP]]

So if you go to Folder list (ctrl+6) you don't see the contacts folder? Did
you try a new profile?

--
Diane Poremsky [MVP - Outlook]



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[Alex Kazura]

I double checked it. The Contacts folder is there in the folder list. It
opens ok. There is nothing in the top level view, except for one subfolder.
That folder has contacts in it, but the rest of the folders do not show. I
checked her mailbox from my location, using a different machine. The missing
contacts do not show there at all, even in th address book. The only place we
can find the contacts is on the one machine, and only in the address book.

So if you go to Folder list (ctrl+6) you don't see the contacts folder? Did
you try a new profile?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

A user in a remote office has an unusual problem. Contacts and contact
lists
show in the address book, but not in the Contacts folder. If you select a
contact in the address book and try to add it to Contacts, it says that
the
contact already exists. If you search for the contact in Contacts, the
search
comes up empty. This is Outlook 2007 with an Exchange 2003 mailbox. There
are
no personal folders configured. Any ideas or suggestions?

 

[Diane Poremsky [MVP]]

on the machine where you do see them - go to the folder list and find out
where they are. If there is only 1 contacts folder on that machine, check
the profile for a PAB.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I double checked it. The Contacts folder is there in the folder list. It
opens ok. There is nothing in the top level view, except for one
subfolder.
That folder has contacts in it, but the rest of the folders do not show.
I
checked her mailbox from my location, using a different machine. The
missing
contacts do not show there at all, even in th address book. The only place
we
can find the contacts is on the one machine, and only in the address book.

So if you go to Folder list (ctrl+6) you don't see the contacts folder?
Did
you try a new profile?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

A user in a remote office has an unusual problem. Contacts and contact
lists
show in the address book, but not in the Contacts folder. If you select
a
contact in the address book and try to add it to Contacts, it says that
the
contact already exists. If you search for the contact in Contacts, the
search
comes up empty. This is Outlook 2007 with an Exchange 2003 mailbox.
There
are
no personal folders configured. Any ideas or suggestions?

 

[Alex Kazura]

They don't show up anywhere in the folder list. There are no .pab files either.

on the machine where you do see them - go to the folder list and find out
where they are. If there is only 1 contacts folder on that machine, check
the profile for a PAB.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I double checked it. The Contacts folder is there in the folder list. It
opens ok. There is nothing in the top level view, except for one
subfolder.
That folder has contacts in it, but the rest of the folders do not show.
I
checked her mailbox from my location, using a different machine. The
missing
contacts do not show there at all, even in th address book. The only place
we
can find the contacts is on the one machine, and only in the address book.

So if you go to Folder list (ctrl+6) you don't see the contacts folder?
Did
you try a new profile?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


A user in a remote office has an unusual problem. Contacts and contact
lists
show in the address book, but not in the Contacts folder. If you select
a
contact in the address book and try to add it to Contacts, it says that
the
contact already exists. If you search for the contact in Contacts, the
search
comes up empty. This is Outlook 2007 with an Exchange 2003 mailbox.
There
are
no personal folders configured. Any ideas or suggestions?