contacts missing

[bobby02169]

Hello,
I am having trouble with my outlook 2007 contacts disappearing.
for example john doe <[email protected]> I use to be able to type in the
letter J in the to: field and john doe <[email protected]> would come up. now
for some reason the only way it will come up is if I type in the letter D.
the address is in my contacts and address book under john doe with the
e-mail address (e-mail address removed).
Can anyone help with this, it is getting annoying, especially if the name
and e-maill address are different. ie: cathy Doe <[email protected]> . I am
using outlook from office 2007 with windows XP
Thanks in advance.
Bobby

 

[Brian Tillman]

I am having trouble with my outlook 2007 contacts disappearing.
for example john doe <[email protected]> I use to be able to type in the
letter J in the to: field and john doe <[email protected]> would come
up. now for some reason the only way it will come up is if I type in
the letter D.

Whap happens when you type "jo"? When you enter "d", and press Enter, what
do you see in the To field?

the address is in my contacts and address book under
john doe with the e-mail address (e-mail address removed).

The autocompletion feature does not use your Contacts at all.

 

[bobby02169]

Hi Brian,
When I type jo- it will lists all the addresses with jo except for John
Doe.
When I type in D- (e-mail address removed) comes up.
Thats for the FYI on autocompletion, I didn't know what it used to find the
addresses, that is why I put in both contacts and address book in my question.
Thanks for your help.
Bobby

 

[Brian Tillman]

When I type jo- it will lists all the addresses with jo except for
John Doe.
When I type in D- (e-mail address removed) comes up.
Thats for the FYI on autocompletion, I didn't know what it used to
find the addresses, that is why I put in both contacts and address
book in my question. Thanks for your help.

It should remember the address you've used on the past. So, if you
addressed a message to the string "John Doe ([email protected])", then it
should offer that address when you type "j" or "d". If, however, you've
addressed the message to simply "(e-mail address removed)", then that's what will
be offered when you type "d". Typing "j" won't offer anything because the
stored address doesn't start with "j".

 

[bobby02169]

Hi Brian,
thanks for the help and sorry if I am going to sound clueless here, but I
have always sent it as (e-mail address removed), but until about a weekago I
could find his E-mail address by typing in J.JO,John etc. and every john
would come up and thier E-mail addresses, now for some reason he has
disappeared from the J, JO, John list.
Again thanks for helping and sorry for sounding clueless, but I am on this
particluar problem.

 

[Brian Tillman]

Hi Brian,
thanks for the help and sorry if I am going to sound clueless here,
but I have always sent it as (e-mail address removed), but until about a
weekago I could find his E-mail address by typing in J.JO,John etc.
and every john would come up and thier E-mail addresses, now for some
reason he has disappeared from the J, JO, John list.
Again thanks for helping and sorry for sounding clueless, but I am on
this particluar problem.

So add it back into your autocompletion cache. Open a new message window
and enter

"John Doe" <[email protected]>

into the the To field, then press Ctrl-K. It should resolve and become
underlined. You can close the new message window and discard the changes.
To prove it's there, open a new message window and type "J" int he To field.
It should appear.

Make sure you close Outlook at some point to make sure the cache file gets
rewritten properly. An abnormal shutdown may not save the cache correctly.

 

[bobby02169]

That worked, great.
Thank you very much for your help Brian.

 

[Brian Tillman]

That worked, great.
Thank you very much for your help Brian.

Glad to hear it. You're welcome.