Reboot your computer and DO NOT start any Office Applications. Now rename
normal.dot as normal.bad.
It sounds like your computer needs cleanout of abandoned temp files too: see
the following FAQ:
http://www.gmayor.com/what_to_do_when_word_crashes.htm
:I use MS 2003 Professional on my PC and work laptop. Well, it won't let me
: rename my Normal.dot. I get a message that says Word is open, when it
isn't.
: It used to be that if you simply deleted the corrupt Normal.dot and then
: restarted, it would be recreated by Word. Ever since October 2004, my
: Normal.dot has gone wacky and changes my view of the top margin of every
Word
: document page. For example, I largely work in Print view. When I open a
new
: document (or an existing one), my cursor shows as being right at the top.
: However, when I print a document out, it conforms to the settings in page
: setup. Now my laptop is doing the same thing at home, i.e., the print view
: pages are distorted; you can't tell where one page ends and the other
begins,
: so there looks to be no top or bottom margins. How frustrating! Can anyone
: help? Thanks in advance! -- Yvette
:
: "Suzanne S. Barnhill" wrote:
:
: > You can always force Word to create a "clean" Normal dot just be
renaming
: > the existing one.
: >
: > --
: > Suzanne S. Barnhill
: > Microsoft MVP (Word)
: > Words into Type
: > Fairhope, Alabama USA
:
: > Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
: > all may benefit.
: >
: > : > > May I suggest.....go find a clean normal.dot file, open it and save as
: > > normal1.dot. Then use that as the template for your future file. So if
it
: > has
: > > a fit you always have the original clean normal.dot to copy again.
: > >
: > > "Arend" wrote:
: > >
: > > > Suzanne,
: > > > Thanks very much - you've solved the problem. Thanks also to
: > > > "garfield-n-odie" for giving us other options to pursue.
: > > > 'best
: > > > Arend
: > > >
: > > > "Suzanne S. Barnhill" wrote:
: > > >
: > > > > This suggests another possibility: see
: > > > >
http://word.mvps.org/FAQs/AppErrors/RecoverText.htm
: > > > >
: > > > > --
: > > > > Suzanne S. Barnhill
: > > > > Microsoft MVP (Word)
: > > > > Words into Type
: > > > > Fairhope, Alabama USA
: > > >
: > > > > Email cannot be acknowledged; please post all follow-ups to the
: > newsgroup so
: > > > > all may benefit.
: > > > >
: > > > > : > > > > > Thanks - you started me on a new track. However, in the
meantime, a
: > power
: > > > > > failure seems to have made some of its own changes. We seem now
to
: > have
: > > > > the
: > > > > > defaults back on the blank file but if we open a file through
the
: > "open"
: > > > > part
: > > > > > of the dialogue box, we lose the settings. However, if THEN we
open
: > the
: > > > > same
: > > > > > file through the "Past 9 opened files" list below, all the
setting
: > are
: > > > > > preserved and intact.... Strange...
: > > > > >
: > > > > > "garfield-n-odie" wrote:
: > > > > >
: > > > > > > Hopefully you don't have the normal.dot file on the server.
What
: >
: > > > > happens if
: > > > > > > you just rename the aberrant normal.dot on the hard drive and
let
: > Word
: > > > > create
: > > > > > > a new one by itself when it starts? If that fixes the
problem,
: > you can
: > > > > copy
: > > > > > > the customizations from the old normal.dot to the new
normal.dot
: > by
: > > > > clicking
: > > > > > > on Tools | Templates and Addins | Organizer.
: > > > > > >
: > > > > > > "Arend" wrote:
: > > > > > >
: > > > > > > > We are using Word 2000 and the files are being saved on the
hard
: > drive
: > > > > of a
: > > > > > > > server using MS Small Business Server software.
: > > > > > > >
: > > > > > > > We have a problem with an aberrant normal.dot file which has
: > somehow
: > > > > lost
: > > > > > > > its margin settings and is now corrupting any previously
used
: > Word
: > > > > files that
: > > > > > > > are opened. I have tried to replace the normal.dot file with
a
: > "clean"
: > > > > > > > version from another machine but this immediately gets
corrupted
: > > > > similarly.
: > > > > > > > I am starting to get a horrible feeling that there might be
a
: > virus
: > > > > although
: > > > > > > > I have run full anti-virus checks and have found nothing. I
: > don't know
: > > > > what
: > > > > > > > else to try - can anyone help or offer suggestions?
: > > > > > > > Thanks
: > > > > > > > --
: > > > > > > > Arend
: > > > >
: > > > >
: >
: >
