S
Shocked
I have a spreadsheet that I have been tracking complaints on. I
includes the complaint number, company (and location if a distributor),
the date opened, date closed, nature of the complaint, and
valid/not-valid/root cause. There are additional columns that get
filled in with x's for the manufacturing location of the product and
product lines.
I have searched the forum and have been unable to locate how to count
the occurances of "valid" complaints and "not-valid" complaints. I
have used the find function and that works ok but I would rather use
countif if at all possible.
My ultimate goal is to create a Pareto chart on the various companies
and another chart on the root causes. But, before I do that, I want
some simple statistics first.
includes the complaint number, company (and location if a distributor),
the date opened, date closed, nature of the complaint, and
valid/not-valid/root cause. There are additional columns that get
filled in with x's for the manufacturing location of the product and
product lines.
I have searched the forum and have been unable to locate how to count
the occurances of "valid" complaints and "not-valid" complaints. I
have used the find function and that works ok but I would rather use
countif if at all possible.
My ultimate goal is to create a Pareto chart on the various companies
and another chart on the root causes. But, before I do that, I want
some simple statistics first.