T
Tom Grelinger
We have a VB5 application that interacts with Word 2000 and is generally
used in a WTS/Citrix environment, and we have had some issues with Word
crashing. In a lot of cases it is happening as the user is typing within
Word. We have collected Dr. Watson logs and have a case open with Microsoft,
but for the most part we have been given the advice to delete the
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data registry key.
Well, users don't like having their settings completely removed in order to
avoid the crash, and it happens somewhat sporadically.
What I'm specifically looking for is how to interpret the Settings value
under the Data key. I've done searches looking for an explanation of the
binary data, and I have done the natural thing of making a change in Word
and then doing an export of the Data key and doing a difference check. That
gives me something to start with, but I'm afraid to make the situation worse
than it is. Does anyone have a guide as to how to programatically know what
the registry value means?
Thanks,
Tom Grelinger
Cerner Corporation
used in a WTS/Citrix environment, and we have had some issues with Word
crashing. In a lot of cases it is happening as the user is typing within
Word. We have collected Dr. Watson logs and have a case open with Microsoft,
but for the most part we have been given the advice to delete the
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data registry key.
Well, users don't like having their settings completely removed in order to
avoid the crash, and it happens somewhat sporadically.
What I'm specifically looking for is how to interpret the Settings value
under the Data key. I've done searches looking for an explanation of the
binary data, and I have done the natural thing of making a change in Word
and then doing an export of the Data key and doing a difference check. That
gives me something to start with, but I'm afraid to make the situation worse
than it is. Does anyone have a guide as to how to programatically know what
the registry value means?
Thanks,
Tom Grelinger
Cerner Corporation