M
MichelleM via AccessMonster.com
Here is what I would like to do:
The rows would be the names of agents in the call center. The 2 columns
would be # of outbound calls and # of inbound calls for a date range and then
the totals of inbound and outbounds calls for the group at the bottom.
I have the query created that gives me the correct information, now I just
need to know how to set up the report in order to do this.
The rows would be the names of agents in the call center. The 2 columns
would be # of outbound calls and # of inbound calls for a date range and then
the totals of inbound and outbounds calls for the group at the bottom.
I have the query created that gives me the correct information, now I just
need to know how to set up the report in order to do this.