CSV Attachments

N

Nigel Bruce

I have a user who is unable to open CSV attachments that he is being sent.
The email says that the email is unable to open and may have been moved or
deleted when it clearly has not. I even sent one myself to the user and a
colleague and the colleague was able to open it fine. We are running XP SP 2
+ Outlook SP1.

Any help is much appreciated
 
R

Roady [MVP]

You mean Outlook 2003 + SP1?

Isn't he able to open the message or the attachment? You were not clear on
that. In case of the attachment; can you succesfully save it to disk instead
of directly opening it?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
N

Nigel Bruce

Thanks Roady, this I will check and get back to as he is now in a meeting
until the end of day. Please watch this space :)
Roady said:
You mean Outlook 2003 + SP1?

Isn't he able to open the message or the attachment? You were not clear on
that. In case of the attachment; can you succesfully save it to disk
instead of directly opening it?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Nigel Bruce said:
I have a user who is unable to open CSV attachments that he is being sent.
The email says that the email is unable to open and may have been moved or
deleted when it clearly has not. I even sent one myself to the user and a
colleague and the colleague was able to open it fine. We are running XP SP
2 + Outlook SP1.

Any help is much appreciated
Click to expand...
Click to expand...
 
N

Nigel Bruce

Hi Roady, apparently this is happening on all emails with attachments not
just CSV files. He is not even able to open the email to save the
attachments as when he double clicks on the email he gets the error message
that the email is unable to open and may have been moved or deleted. He has
forwarded 2 emails with attachments onto me this morning and I can open them
fine. He is running Outlook 2000 SP3 by the way on a Windows XP SP2.

Oh and just to make things a little more interesting, he is unable to right
mouse click at all in Outlook, but in ALL his other applications the right
mouse button works fine.
Re-creating his Outlook profile did not solve this problem either!!!!
 
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