Custom Forms - Outlook 2003 - Help !

D

David Wadley

Hi,
Some time ago I upgrade to Office 2003 Pro. All was working fine up until a
few days ago. I don't remeber installing anything recently.

Now when I try and create a new task based on a custom form it says the
following
"The messaging interface returned an unknown error. If the problem persists
restart Outlook". Needless to say I have restarted many times.

Upon further investigation it would appear that all of my custom forms are
not working. I read about the Cache problem in KB article
http://support.microsoft.com/default.aspx?scid=kb;EN-US;195754
but that did not work.

It would appear that I can create a custom form and publish it to a folder
but when I try and edit the form again it says,
"The form you selected could not be displayed. The operation failed. An
object could not be found".

.......an object I wonder which one.....wish they had specified the name in
the error message.

I tried the latest service pack for Office 2003 sp1 but the problem still
remains.

Any takers ?

Regards

David
 
S

Sue Mosher [MVP-Outlook]

Try running Help | Detect and Repair, clearing all the files and folders in
the folder that contains frmcache.dat, and if neither of those fixes it, a
new profile.
 
S

Sue Mosher [MVP-Outlook]

Standard troubleshooting for these vague errors would suggest a new profile
with a clean .pst file (unless you're using an Exchange mailbox) and
deleting or renaming the outcmd.dat, extend.dat and views.dat files.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
D

David

Hi Sue,
After 1 month of putitng up with this I finally have some more time to
trouble shoot.

I have totally reinstalled Office 2003, tried a new profile, cleared cache
forms, deleted extend.cmd files etc as per your last email but still no luck.
Can you suggest anything else ?

Regards

David
 
S

Sue Mosher [MVP-Outlook]

Have you installed Office 2003 Service Pack 1?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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