Delay in receving mails

[Mattymoo]

Hello

I posted this query the other day, but didn't get any responses and we're
gettnig very desparate to sort it out now, so I'll try again in the hope that
someone can help....

My business partner and I are both using XP home and Outlook 2003 for our
mails. Our mails are taking hours to be received (by each other and from
others), but if we use Outlook Express to send them they drop immediately.

They also arrive in an inconsistent order

I thought is was a server capacity problem initially as we have sent a lot
of mails out recently, but that doesn't explain why Outlook Express would be
ok and the company that hosts our server assures us it can handle volume.

Does anyone have any ideas?

Thanks for you help

 

[Vanguard]

Hello

I posted this query the other day, but didn't get any responses and
we're
gettnig very desparate to sort it out now, so I'll try again in the
hope that
someone can help....

My business partner and I are both using XP home and Outlook 2003 for
our
mails. Our mails are taking hours to be received (by each other and
from
others), but if we use Outlook Express to send them they drop
immediately.

They also arrive in an inconsistent order

I thought is was a server capacity problem initially as we have sent a
lot
of mails out recently, but that doesn't explain why Outlook Express
would be
ok and the company that hosts our server assures us it can handle
volume.

Does anyone have any ideas?

Thanks for you help

Look at the headers to see when the message was accepted by the sender's
e-mail server. Look at the Received headers to note the timestamps of
when they actually sent it and when the target mail server got it. Then
you can see if the delay is after you send it (i.e., when your mail
server accepted it and when it sent it out) and between when the target
mail server said it got the message and when the recipient actually got
it (not when they read it but when it showed up in their mailbox on
their e-mail server).

Maybe you don't have Outlook configured to send immediately. Maybe your
e-mail server is batching up e-mails and sending them out only at hourly
intervals. Maybe some filtering at the recipient's mail server is
causing lots of delay. Maybe your sending mail server has trouble
sending your message to the receiving mail server and has to retry
sending it many times before the receiving mail server becomes reachable
or responsive. Maybe the mail poll intervals configured in Outlook are
really long so the recipient won't notice the new message until a long
time later (if they leave Outlook running since it does a check
right-away when it gets loaded if schedule mail polling is enabled).

 

[Mattymoo]

If I send mails to myself, they seem to hit the server immediately and then
take hours to be delivered. My Outlook is configured to send and receive
every 5 minutes so it's not that.

The odd thing is that some mail drop immediately and some take hours but if
we use Outlook Express to send they all drop immediately which is why I
thought it may be an Outlook problem. Are there some advanced settings that
I don't know about?

 

[Vanguard]

If I send mails to myself, they seem to hit the server immediately and
then
take hours to be delivered. My Outlook is configured to send and
receive
every 5 minutes so it's not that.

The odd thing is that some mail drop immediately and some take hours
but if
we use Outlook Express to send they all drop immediately which is why
I
thought it may be an Outlook problem. Are there some advanced
settings that
I don't know about?

If the e-mail is no longer in the Outbox and the logfiles in Outlook
show that the message got received okay by the mail server than nothing
about Outlook can affect how long it takes for that message to get
delivered. That's a problem with your mail server in batching up
e-mails for way too long. You'll need to talk to your ISP about
delivery problems once they have accepted the e-mail message. Once they
accept it, nothing about what e-mail client was used is relevant.