Delete "sent items" is greyed out

[Jim in Cleveland]

One of our users insists that she use to be able to delete items from her
sent items folder in Outlook 2003. When I looked at her sent items folder,
Delete "Sent items" and Rename "Sent items" are greyed out. When I looked at
the same settings in my Outlook, both were also greyed out. Is there a
setting that causes these items (and possbile others) from being greyed out
and unable to be selected? What could be causing this?

Jim

 

[dlw]

Maybe Outlook is using the folder to store sent items, and deleting it would
screw things up?

 

[Jim in Cleveland]

But at some point in time, you would want to be able to clean up your old
emails and prevent this folder from getting too full.

 

[dlw]

delete the messages in the folder, not the folder itself...
or, make a new folder- Old Sent Items, and move messages to it

 

[Jim in Cleveland]

Thanks for the reply. I think I understand now. So let me get this
straight. If I create a folder, I should have the ability to rename or
delete it. but if it is a Outlook generated folder, like sent items, outbox,
inbox, drafts, I should not be able to delete or rename these folders. Is
that correct?

Jim