Deleted messages are not removed from the Inbox

[Mike]

I have a user who has a strange problem in Outlook 2007. She has a
rather large mailbox, about 4.5GB. When she deletes an item from her
Inbox, the message is not removed from the list right away. After some
time, it gets removed, or sometimes she needs to close Outlook and go
back in again. She recently migrated to Outlook 2007 (cached exch
mode) on a new machine with XPSP3, and she never had this issue on her
old laptop. I have reduced her mailbox size quite a bit, in the last
few days it has been decreased from almost 6GB to current size of
4.5GB, but this does not seem to have helped, even after compacting
the OST file.

I have a feeling it's due to the large OST file that is thrashing away
at the disk removing the messages from her Inbox, so I thought
reducing her mailbox would help but so far it has not. Also since this
laptop is much newer and faster, I'm suprised this problem never
happended on the old laptop, although it was Outlook 2003 so not
exactly comparing apples to apples here. Any ideas?

 

[Charles W Davis]

I have a user who has a strange problem in Outlook 2007. She has a
rather large mailbox, about 4.5GB. When she deletes an item from her
Inbox, the message is not removed from the list right away. After some
time, it gets removed, or sometimes she needs to close Outlook and go
back in again. She recently migrated to Outlook 2007 (cached exch
mode) on a new machine with XPSP3, and she never had this issue on her
old laptop. I have reduced her mailbox size quite a bit, in the last
few days it has been decreased from almost 6GB to current size of
4.5GB, but this does not seem to have helped, even after compacting
the OST file.

I have a feeling it's due to the large OST file that is thrashing away
at the disk removing the messages from her Inbox, so I thought
reducing her mailbox would help but so far it has not. Also since this
laptop is much newer and faster, I'm suprised this problem never
happended on the old laptop, although it was Outlook 2003 so not
exactly comparing apples to apples here. Any ideas?

It seems to me that the Inbox needs to be purged of all old messages, or at
least moved to additional folders, named; Hold, Mother's, Dad's, Business,
Old, etc.

 

[eam]

Mike wrote on 10/21/2009 11:11 ET :
I have the same exact problem with a user at my company. He used to have
Outlook 2003, and now has Outlook 2007 on a new laptop with great specs.
Sometimes when he deletes messages from the inbox, they don't disappear until he
closes and restarts Outlook or restarts his computer. Did you ever come up with
a good fix for this? Thank if you are able to help.

http://email.about.com/od/outlookti...h_Messages_Marked_for_Deletion_in_Outlook.htm

Have you tried this?