Deleting items in the Inbox

[TK]

My boss runs Windows 7 ultimate with Outlook 2007 Enterprise Edition.
Sometime when she deletes emails from her Inbox with the delete key,
sometimes the email doesn't appear to delete, yet a new one appears above
or below it.
As soon as she re-sorts, it's fine, that email deletes.
It almost looks like a video driver issue, but the laptop has all the latest
drivers.
The problem is much worse with the Preview Paine enabled.
She has only about 1300 emails in her Inbox.

I rebuilt her profile with a new PST, repaired Office, Windows update,
etc...
Anyone seen this before...?
Any ideas how to fix...?

Thanks, Tom...

 

[Roady [MVP]]

Does it still show when she minimizes Outlook to the Taskbar and then
maximizes it again?
In that case, it really is a refreshing issue that needs to be looked into.

Can you reproduce this behavior in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Which mail account type are you using?

 

[TK]

I will 1st test outlook.exe /safe

I will check about the minimize issue

Exchange account type on Exchange 2K3

Thanks, Tom...

 

[TK]

I have an update...

1st of all, OL is in cached mode.
Outlook /safe does NOT fix it. If I minimize/maximize Outlook, or press F5,
it doesn't update the Inbox.
NOTE, she just read a message, it stayed bolded and envelope closed for over
a minute.
Then I press Drafts-then Inbox, and it updates immediately...

This is telling me the Inbox isn't being updated unless forced...

Any Ideas...???

Tom...

 

[Roady [MVP]]

In that case it is probably caused by the firewall blocking UDP traffic
between Outlook and the Exchange server.

 

[TK]

Outlook is allowed to pass through the MS firewall...

 

[Jonathan]

I have this same issue with myself as well as other users. I have verified that UDP is able to pass through from the exchange server to the workstations and that my local firewall is disabled.

I have similar behavior: When I delete a message, or a group of messages, the messages don't appear to delete - however, if you scroll down beyond where those messages reside, and then scroll back, the messages are then gone.

So although the messages are deleting, they "appear" to not be.

Very annoying and difficult to explain to users.

We use Exchange 2003 and Outlook 2007.12.0.6423.1000 - we also utilize EMC EmailXtender, however, the problem exists with non-short-cutted items as well as short-cutted ones.

I have observed this behavior with the EmailXtender add-in disabled as well.

Thanks

My boss runs Windows 7 ultimate with Outlook 2007 Enterprise Edition.
Sometime when she deletes emails from her Inbox with the delete key,
sometimes the email does not appear to delete, yet a new one appears above
or below it.
As soon as she re-sorts, it is fine, that email deletes.
It almost looks like a video driver issue, but the laptop has all the latest
drivers.
The problem is much worse with the Preview Paine enabled.
She has only about 1300 emails in her Inbox.

I rebuilt her profile with a new PST, repaired Office, Windows update,
etc...
Anyone seen this before...?
Any ideas how to fix...?

Thanks, Tom...

On Tuesday, January 19, 2010 10:44 AM Roady [MVP] wrote:
Does it still show when she minimizes Outlook to the Taskbar and then
maximizes it again?
In that case, it really is a refreshing issue that needs to be looked into.

Can you reproduce this behavior in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Which mail account type are you using?



-----

 

[Jonathan]

I have this same issue with myself as well as other users. I have verified that UDP is able to pass through from the exchange server to the workstations and that my local firewall is disabled.

I have similar behavior: When I delete a message, or a group of messages, the messages don't appear to delete - however, if you scroll down beyond where those messages reside, and then scroll back, the messages are then gone.

So although the messages are deleting, they "appear" to not be.

Very annoying and difficult to explain to users.

We use Exchange 2003 and Outlook 2007.12.0.6423.1000 - we also utilize EMC EmailXtender, however, the problem exists with non-short-cutted items as well as short-cutted ones.

I have observed this behavior with the EmailXtender add-in disabled as well.

Thanks

My boss runs Windows 7 ultimate with Outlook 2007 Enterprise Edition.
Sometime when she deletes emails from her Inbox with the delete key,
sometimes the email does not appear to delete, yet a new one appears above
or below it.
As soon as she re-sorts, it is fine, that email deletes.
It almost looks like a video driver issue, but the laptop has all the latest
drivers.
The problem is much worse with the Preview Paine enabled.
She has only about 1300 emails in her Inbox.

I rebuilt her profile with a new PST, repaired Office, Windows update,
etc...
Anyone seen this before...?
Any ideas how to fix...?

Thanks, Tom...

On Tuesday, January 19, 2010 10:44 AM Roady [MVP] wrote:
Does it still show when she minimizes Outlook to the Taskbar and then
maximizes it again?
In that case, it really is a refreshing issue that needs to be looked into.

Can you reproduce this behavior in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Which mail account type are you using?



-----

 

[Jonathan]

I have this same issue with myself as well as other users. I have verified that UDP is able to pass through from the exchange server to the workstations and that my local firewall is disabled.

I have similar behavior: When I delete a message, or a group of messages, the messages don't appear to delete - however, if you scroll down beyond where those messages reside, and then scroll back, the messages are then gone.

So although the messages are deleting, they "appear" to not be.

Very annoying and difficult to explain to users.

We use Exchange 2003 and Outlook 2007.12.0.6423.1000 - we also utilize EMC EmailXtender, however, the problem exists with non-short-cutted items as well as short-cutted ones.

I have observed this behavior with the EmailXtender add-in disabled as well.

Thanks

My boss runs Windows 7 ultimate with Outlook 2007 Enterprise Edition.
Sometime when she deletes emails from her Inbox with the delete key,
sometimes the email does not appear to delete, yet a new one appears above
or below it.
As soon as she re-sorts, it is fine, that email deletes.
It almost looks like a video driver issue, but the laptop has all the latest
drivers.
The problem is much worse with the Preview Paine enabled.
She has only about 1300 emails in her Inbox.

I rebuilt her profile with a new PST, repaired Office, Windows update,
etc...
Anyone seen this before...?
Any ideas how to fix...?

Thanks, Tom...

On Tuesday, January 19, 2010 10:44 AM Roady [MVP] wrote:
Does it still show when she minimizes Outlook to the Taskbar and then
maximizes it again?
In that case, it really is a refreshing issue that needs to be looked into.

Can you reproduce this behavior in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Which mail account type are you using?



-----