Detect and Repair

T

tkurz

I'm afraid I'm having the same problem. Trying to reinstall office and I cant
because the install wants the zf612707.cab file. Its not on the cd, and I
cant find it anywhere online!

Where can I download the file? Or is there a workaround? I really dont want
to uninstall office because I dont want to lose all my outlook data...

Thanks
 
T

tkurz

I'm afraid I'm having the same problem. Trying to reinstall office and I cant
because the install wants the zf612707.cab file. Its not on the cd, and I
cant find it anywhere online!

Where can I download the file? Or is there a workaround? I really dont want
to uninstall office because I dont want to lose all my outlook data...

Thanks
 
T

tkurz

Hi JoAnn,

What a bummer! I've been to the link you sent also. I contacted Sony, they
sent me back to MS as well... I guess I have to pay the $35 for phone
support...

I have found many people have the exact same error - and there isnt anywhere
on the web that shows a solution! Surprising...

Thanks for trying - I am in the US btw.

Tony
 
T

tkurz

Hi JoAnn,

What a bummer! I've been to the link you sent also. I contacted Sony, they
sent me back to MS as well... I guess I have to pay the $35 for phone
support...

I have found many people have the exact same error - and there isnt anywhere
on the web that shows a solution! Surprising...

Thanks for trying - I am in the US btw.

Tony
 
T

tkurz

One stupid question though:

So far, I've gotten this error when using detect and repair as well as
reinstall.

If I use uninstall, getting rid of office all together, and then install
cleanly from the CD, will I lose my outlook data (emails, contacts,
calender)??

I'll try it if I wont lose everything... Might make a difference. Right now
I'm crashing outlook every hour or so and its getting boring...
 
T

tkurz

One stupid question though:

So far, I've gotten this error when using detect and repair as well as
reinstall.

If I use uninstall, getting rid of office all together, and then install
cleanly from the CD, will I lose my outlook data (emails, contacts,
calender)??

I'll try it if I wont lose everything... Might make a difference. Right now
I'm crashing outlook every hour or so and its getting boring...
 
J

JoAnn Paules [MVP]

No, if you look at that link it states "Unlimited installation support is
available by phone at no charge."

If your copy of Office came with your computer, then Microsoft will not help
you. They can tell by the product key.
--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
 
J

JoAnn Paules [MVP]

No, if you look at that link it states "Unlimited installation support is
available by phone at no charge."

If your copy of Office came with your computer, then Microsoft will not help
you. They can tell by the product key.
--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
 
T

tkurz

If I use uninstall, getting rid of office all together, and then install
cleanly from the CD, will I lose my outlook data (emails, contacts,
calender)??
 
T

tkurz

If I use uninstall, getting rid of office all together, and then install
cleanly from the CD, will I lose my outlook data (emails, contacts,
calender)??
 
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