Dialing from Outlook - Outlook can't find dialtone.

[Chas]

Hi,
In the past I have been able to dial Contact's phone numbers from Outlook,
and then picking up the phone once the dialing had started.
Now, I can't do it. I get a message that Outlook can't detect a dialtone,
and to check my phone cables or ensure that noone else is on the line. So I
check and all is ok, even the phone that comes out of the second port of the
computer's phone modem works well.
The problem started after I had reconnected the computer after haveing a new
power source installed.

 

[Brian Tillman]

In the past I have been able to dial Contact's phone numbers from
Outlook, and then picking up the phone once the dialing had started.

Outlook uses the Windows dialer and the Windows dialer has no provision for
controlling a voice modem after placing the call. The Windows dialer
expects a modem on the other end.

 

[Chas]

Thanks Brian, I appreciate your answer. I'm not exactly sure of the lingo but
I'm not talking about a fax. If I open up a contact, then in the menu I can
choose Actions | Call Contact. This dials the contact's (voice) phone number
and then tells me by dialog box to pick up the phone so that I can talk with
the contact. Previously when I would do this, I could hear Outlook dialling
for me and then I'd pick up the phone and talk. But now it tells me that it
can't find a dial tone when I know that one is there.
Can I open Windows dialler to review/change any settings?
I wonder what the chances are that my phone card is n.g.?

 

[Brian Tillman]

Thanks Brian, I appreciate your answer. I'm not exactly sure of the
lingo but I'm not talking about a fax. If I open up a contact, then
in the menu I can choose Actions | Call Contact. This dials the
contact's (voice) phone number and then tells me by dialog box to
pick up the phone so that I can talk with the contact. Previously
when I would do this, I could hear Outlook dialling for me and then
I'd pick up the phone and talk. But now it tells me that it can't
find a dial tone when I know that one is there.

How do you know?

Can I open Windows dialler to review/change any settings?
I wonder what the chances are that my phone card is n.g.?

Use Control Panel's Phone and Modem Options applet (the Modem tab) to test
the modem.