Dialling from contact manager

[Albert]

I can't seem to get MCM ti dial. When I press the phone icon the number
appears of my contact. I select the number and press dial. My 56Kps modem
kicks in and dials. The person I am dialling phone rings but when answered
they cannot hear anything on their side. On my side my headphones and mic
play through the soudcard, but I cannot hear any dialling tone or the other
person on the other side of the line. Are there any settings that I need to
change or patches I need to get?

 

[Tim P via OfficeKB.com]

Albert,

Your problem is very likely not a BCM issue rather it is probably hardware
related. Do you you know for sure if your PC modem is voice capable or is it
a data only modem?

-THP

 

[Albert]

Hi Tim,

Thanks for your reply. My modem is voice, data and fax enabled. Rather I
think the problem lies that the modem is not communicating with the soundcard
in some way. So maybe I need some settings are out. What do you think?

A

 

[Tim P via OfficeKB.com]

I vaguely recall reading something way back when it first was released about
Windows XP SP2 wreaking havoc with certain PC modems.

-THP

Hi Tim,

Thanks for your reply. My modem is voice, data and fax enabled. Rather I
think the problem lies that the modem is not communicating with the soundcard
in some way. So maybe I need some settings are out. What do you think?

A

Albert,

[quoted text clipped - 12 lines]

 

[Albert]

Yip. Sounds about right. What do I do now? Any advice?

I vaguely recall reading something way back when it first was released about
Windows XP SP2 wreaking havoc with certain PC modems.

-THP

Hi Tim,

Thanks for your reply. My modem is voice, data and fax enabled. Rather I
think the problem lies that the modem is not communicating with the soundcard
in some way. So maybe I need some settings are out. What do you think?

A

Albert,

[quoted text clipped - 12 lines]

person on the other side of the line. Are there any settings that I need to
change or patches I need to get?

 

[Tim P via OfficeKB.com]

Find out who the OEM of your modem (What brand) is and check their website
for any downloadable SP2 driver updates, etc.

-THP

Yip. Sounds about right. What do I do now? Any advice?

I vaguely recall reading something way back when it first was released about
Windows XP SP2 wreaking havoc with certain PC modems.

[quoted text clipped - 14 lines]