Hi Hans -
I have been having this same problem for 18 hours. With
Excel also. After much effort I finally called Microsoft
and paid my $35 - but they gave me a fix which works
perfectly. I am assuming you have XP.
1. Search for officeav.dll
2. In my case I found it within Norton Antivirus.
Change the name to officeav.old
3. Search > Run > %appdata%
4. If you find icons named Normal (I found two of them),
delete them
5. Start > Run > winword.exe /safe (note the space
afte exe)
6. This will open Word in Safe Mode. In my case it
reconfigured all the Office programs and I had to put in
the Office XP Professional disk.
After the reconfiguration, everything worked perfectly.
Let me know of it works for you. I am at
[email protected].
Jon
-----Original Message-----
I've never experienced difficulty opening word from
Windows XP until today. I click the icon only to
experience an extremely slow time period before the
application opens. I ran my Norton Virus/utility scan
program and downloaded the updates...no difference. Any
suggestions would be appreciated.
