disfunctional outlook

T

tim i

every couple of days outlook will not open completely, I
click on the icon and outlook window comes up but the
outlook block stays in the middle of the scree and the
cursor remains in hour glass mode, no lights flashing on
the computer and ctrl alt delete is the only way out
other than pulling the power. After a couple of tries
and "C-A-D", xp wants to reload its self which helps for
a while then the process starts all over again. whats up
with that? any fix?
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, tim i asked:

| every couple of days outlook will not open completely, I
| click on the icon and outlook window comes up but the
| outlook block stays in the middle of the scree and the
| cursor remains in hour glass mode, no lights flashing on
| the computer and ctrl alt delete is the only way out
| other than pulling the power. After a couple of tries
| and "C-A-D", xp wants to reload its self which helps for
| a while then the process starts all over again. whats up
| with that? any fix?
 
Top