Displaying Graphics in Publisher 2003

[kjp]

Many of the client schools I deal with are having problems with viewing
pictures in Publisher 2003. The problem seems to have started after SP2 was
installed. The solution at the moment seems to be reducing the hardware
acceleration - all the schools are using an Intel 82915G Express graphics
card on Del SX280s with Windows XP Professional.

Could a fix to this problem please be considered as it affects a large
number of users, and a trawl through the Publisher knowledge base reveals
that this is a fairly widespread problem.

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[Mary Sauer]

There is a driver for your chipset on the Intel web site. It has a September 2005
timestamp.
http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!

It is about 52 KB.

 

[kjp]

Thank you for this, Mary. I had already looked at that site but was unsure
if this was a relevant driver. I have also looked at the copious messaging
on this problem and realise that this is a more generic problem than it first
appears. I hope that Microsoft will pick this up and produce the necessary
fix since it seems that SP2 is the identified cause in the schools where this
is happening.

 

[Mary Sauer]

Dell is culpable as well, they should have the driver updates for their products on
their site. I am not a fan of integrated graphics.

 

[kjp]

Again, many thanks. I think you are right. All the schools affected are
using Dell SX280 although the problem only started after Service Pack 2 was
installed.

Kay

 

[kjp]

Some feedback on this problem. After upgrading the graphics card which the
consensus view seemed to suggest was the right course of action, Publisher
2003 is still not displaying graphics on screen.

Come on, Microsoft! Look at the copious amount of reported problems and DO
SOMETHING! It seems to me that SP2 is the problem, so what about a fix.
This cannot be allowed to continue or are we being encouraged to become Mac
users?

 

[Brian Kvalheim [MSFT MVP]]

Some feedback on this problem. After upgrading the graphics card
which the consensus view seemed to suggest was the right course of
action, Publisher 2003 is still not displaying graphics on screen.

Come on, Microsoft! Look at the copious amount of reported problems
and DO SOMETHING! It seems to me that SP2 is the problem, so what
about a fix. This cannot be allowed to continue or are we being
encouraged to become Mac users?

When you restart your system in SAFE mode, do you still have the problem?

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com

This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[kjp]

When you restart your system in SAFE mode, do you still have the problem?

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com

This posting is provided "AS IS" with no warranties, and
confers no rights.

Thank you for the suggestion Brian. I tried this on several computers in different schools and can report that it made no difference. Any other ideas would be gratefully received.

 

[Mary Sauer]

I think it is time you spoke to Dell or looked at their support documents. This is
not a Publisher issue. You are experiencing a failure of your graphics driver and if
it is failing on more than one computer, then Dell is the entity to which you should
be addressing this issue.

If you think the service pack is to blame, remove it from one of your units and test.

 

[kjp]

Dear Mary
Thank you for your response. We will be talking to Dell, and one of our ICT
Coordinators had removed SP2 and found that this action restored the
graphics. However, we are reluctant to remove SP2 wholesale as we consider
it essential for our school networks. I am just puzzled why so many users,
according to your Publisher forum, experience this phenomonen. They do not
say what platforms they are using, but I cannot believe they are all using
Dells with the particular graphics card. I wondered how you accounted for
these independent and disparate accounts of an experience which we have in
common. Do you believe that the action you propose has always been
successful if all other cases?

Kay

 

[Mary Sauer]

Publisher is more critical about drivers and most folks tend to use many graphics in
Publisher documents. I hope you get your issue straightened out. It must be
frustrating for you.