doc files wont open

D

Dave

When trying to click on any ".doc" file, a box appears for a second saying
"installing" then Word opens with a blank page displayed for the document.
If I open Word first then open (from file, open) the same ".doc" file it
opens and displays correctly. This is on my Moms PC and she said it started
after a BSOD hang which she had to power off to get out of it. I tried the
"repair" option which said it needed the CD but it can't be found.

Win98
Office XP
H.P. Pavillion PC

Any suggestions?
 
J

Jay Freedman

Dave said:
When trying to click on any ".doc" file, a box appears for a second
saying "installing" then Word opens with a blank page displayed for
the document. If I open Word first then open (from file, open) the
same ".doc" file it opens and displays correctly. This is on my Moms
PC and she said it started after a BSOD hang which she had to power
off to get out of it. I tried the "repair" option which said it
needed the CD but it can't be found.

Win98
Office XP
H.P. Pavillion PC

Any suggestions?
Click to expand...

Hi Dave,

Try getting Word to rewrite its registry entries. On the Start menu, select
Run. In the box, type

winword /r

(Notice the space before the slash.) You won't see anything happen, but Word
runs silently to write to the registry, and then quits. Now try
double-clicking a document to see if it's fixed.
 
D

Dave

Jay Freedman said:
Hi Dave,

Try getting Word to rewrite its registry entries. On the Start menu, select
Run. In the box, type

winword /r

(Notice the space before the slash.) You won't see anything happen, but Word
runs silently to write to the registry, and then quits. Now try
double-clicking a document to see if it's fixed.
Click to expand...
Tried, Still no good. I also tried repairing Internet Explorer, someone
suggested that may help rebuild the links in windows, but still the same
thing.
Anything else? Maybe something with Office XP?
 
J

Jay Freedman

Dave said:
Tried, Still no good. I also tried repairing Internet Explorer,
someone suggested that may help rebuild the links in windows, but
still the same thing.
Anything else? Maybe something with Office XP?
Click to expand...

The only "anything else" I know of is something you said you already
tried -- running Office setup in repair mode. If it needs the CD, and you
don't have one, you're stuck.

If Office came bundled with the computer, you'll have to appeal to the
computer vendor to replace the CD. I have no idea whether that will get you
anywhere. :-(

If you bought Office as a retail product, see this page:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/?kbid=326246
 
D

Dave

Jay Freedman said:
The only "anything else" I know of is something you said you already
tried -- running Office setup in repair mode. If it needs the CD, and you
don't have one, you're stuck.

If Office came bundled with the computer, you'll have to appeal to the
computer vendor to replace the CD. I have no idea whether that will get you
anywhere. :-(

If you bought Office as a retail product, see this page:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/?kbid=326246
Click to expand...
That pretty much what I thought, Thanks for your help...
Dave
 
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