Document corruption.

[JWJPayne]

I have two clients at a contract that seem to be losing documents on a regular basis. When they are working on a document it will suddenly go from a 4 page document to a 24 page document with unrecognizable characters (squares, computer symbols, etc) filling out the document. I have ruled out virus as we have preformed scans on both of these systems (Norton Corporate Ed.) and come up with nothing. There are other people running Office XP in the building, but only two are experiencing this problem
We have replaced the systems, re-installed the Office package, run the latest service packs all with no luck. The systems are installed on a Windows 2000 network and their default save locations are set to their network drive (H:\). Any help would be appreciated.

 

[Suzanne S. Barnhill]

It's the network that's the issue, I think. See “WD2002: Unexpected
Characters Are Added to Your Document†at
http://support.microsoft.com/?id=329366

I have two clients at a contract that seem to be losing documents on a

regular basis. When they are working on a document it will suddenly go from
a 4 page document to a 24 page document with unrecognizable characters
(squares, computer symbols, etc) filling out the document. I have ruled out
virus as we have preformed scans on both of these systems (Norton Corporate
Ed.) and come up with nothing. There are other people running Office XP in
the building, but only two are experiencing this problem.

We have replaced the systems, re-installed the Office package, run the

latest service packs all with no luck. The systems are installed on a
Windows 2000 network and their default save locations are set to their
network drive (H:\). Any help would be appreciated.

 

[TF]

Test the network connections by moving the computers temporarily to a
different location. If you have a managed network, get the Sys Admin to run
the network tools to monitor those outlets to see if there is a problem.




: I have two clients at a contract that seem to be losing documents on a
regular basis. When they are working on a document it will suddenly go from
a 4 page document to a 24 page document with unrecognizable characters
(squares, computer symbols, etc) filling out the document. I have ruled out
virus as we have preformed scans on both of these systems (Norton Corporate
Ed.) and come up with nothing. There are other people running Office XP in
the building, but only two are experiencing this problem.
: We have replaced the systems, re-installed the Office package, run the
latest service packs all with no luck. The systems are installed on a
Windows 2000 network and their default save locations are set to their
network drive (H:\). Any help would be appreciated.

 

[Bob]

did you you find the answer to the problem I had a similar
problem, my printer jammed and I cleared but somehow the
document got changed, I compared it to an earlier documnt
of the same type and found no differences. if you found
the answer please let me know.

-----Original Message-----
I have two clients at a contract that seem to be losing

documents on a regular basis. When they are working on a
document it will suddenly go from a 4 page document to a
24 page document with unrecognizable characters (squares,
computer symbols, etc) filling out the document. I have
ruled out virus as we have preformed scans on both of
these systems (Norton Corporate Ed.) and come up with
nothing. There are other people running Office XP in the
building, but only two are experiencing this problem.

We have replaced the systems, re-installed the Office

package, run the latest service packs all with no luck.
The systems are installed on a Windows 2000 network and
their default save locations are set to their network
drive (H:\). Any help would be appreciated.