Documents open very slowly

J

Joe

Running Word 2002 SR-2,on an XP Pro SP1 machine, with
Symantec Antivirus Corporate Edition on a company
network.

Recently some documents are opening very slowly, from
both the network or hard drive. Word appears to be not
responding but if you wait 5 or more minutes, the
document will eventually open. Doesn't matter if trying
to open a file through Word or Windows Explorer. There
doesn't seem to be any rationale on which documents will
open or not.

Tried disabling antivirus and renaming the document
template with no luck. The problem seems to be spreading
to different machines in the company but not all at once.
Antivirus scans show no problem.

Does anyone have a clue where to go from here?

Thanks for your help.

Joe
 
G

garfield-n-odie

Hi, Joe. Search the user's hard drive (including system and hidden files/folders) for a file named OFFICEAV.DLL. If you find it, note the directory path, then click on Start > Run, and in the Open box, type:

regsvr32 /u c:\<path>\officeav.dll

except replace <path> with the directory path for the user's OFFICEAV.DLL file. This file, if present, is for the Norton Antivirus Office Plugin and may be a leftover .dll from a previous installation of Norton. Symantec Corporate Edition does not have an Office Plugin, and unregistering this .dll does not affect CE in any way.
 
J

Joe

Searched the hard drive for officeav.dll and it does not
exist on the computer.

Any other ideas?

Thanks,

Joe

-----Original Message-----
Hi, Joe. Search the user's hard drive (including system
Click to expand...
and hidden files/folders) for a file named OFFICEAV.DLL.
If you find it, note the directory path, then click on
Start > Run, and in the Open box, type:
regsvr32 /u c:\<path>\officeav.dll

except replace <path> with the directory path for the
Click to expand...
user's OFFICEAV.DLL file. This file, if present, is for
the Norton Antivirus Office Plugin and may be a
leftover .dll from a previous installation of Norton.
Symantec Corporate Edition does not have an Office
Plugin, and unregistering this .dll does not affect CE in
any way.
 
Top